{"title":"2019冠状病毒病大流行期间领事馆数字服务质量的标杆管理:以波兰和意大利为例","authors":"Kamil Maksymilian Lada","doi":"10.61089/abej.2023.1.18","DOIUrl":null,"url":null,"abstract":"With the emergence of new communication channels, people have changed the way they communicate with public institutions. Consulates in this sense have been affected and have had to adapt to the needs of citizens. This project attempts to analyze the digital services offered by the Consulates General of the Republic of Poland and Italy in Barcelona using benchmarking as a comparative tool. The aim of this study is to detect the gaps between the two consulates and develop a proposal to improve these services.","PeriodicalId":475945,"journal":{"name":"Applied Business and Economics Journal","volume":"46 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2023-09-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":"{\"title\":\"Benchmarking of consulates’ digital services quality during the COVID-19 pandemic: A case study of Poland and Italy\",\"authors\":\"Kamil Maksymilian Lada\",\"doi\":\"10.61089/abej.2023.1.18\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"With the emergence of new communication channels, people have changed the way they communicate with public institutions. Consulates in this sense have been affected and have had to adapt to the needs of citizens. This project attempts to analyze the digital services offered by the Consulates General of the Republic of Poland and Italy in Barcelona using benchmarking as a comparative tool. The aim of this study is to detect the gaps between the two consulates and develop a proposal to improve these services.\",\"PeriodicalId\":475945,\"journal\":{\"name\":\"Applied Business and Economics Journal\",\"volume\":\"46 1\",\"pages\":\"0\"},\"PeriodicalIF\":0.0000,\"publicationDate\":\"2023-09-23\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"0\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"Applied Business and Economics Journal\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://doi.org/10.61089/abej.2023.1.18\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"\",\"JCRName\":\"\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"Applied Business and Economics Journal","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.61089/abej.2023.1.18","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
Benchmarking of consulates’ digital services quality during the COVID-19 pandemic: A case study of Poland and Italy
With the emergence of new communication channels, people have changed the way they communicate with public institutions. Consulates in this sense have been affected and have had to adapt to the needs of citizens. This project attempts to analyze the digital services offered by the Consulates General of the Republic of Poland and Italy in Barcelona using benchmarking as a comparative tool. The aim of this study is to detect the gaps between the two consulates and develop a proposal to improve these services.
京公网安备 11010802042870号
京ICP备2023020795号-1
分享
求助内容：
应助结果提醒方式：
扫码关注我们
