{"title":"数字化社会保障系统以实现可持续发展目标:来自津巴布韦的见解","authors":"Tomy Ncube, Una Murray, Denis Dennehy","doi":"10.17705/1cais.05306","DOIUrl":null,"url":null,"abstract":"Social protection systems, a target of the United Nation’s (UN) Sustainable Development Goals (SDGs), are intended to reduce extreme poverty, build human capital, and protect against risks to sustainable livelihoods and well-being. As social protection systems are by their nature inherently complex, multi-faceted, and socially embedded, it is inevitable that tensions will emerge between their design and implementation, representing design-reality gaps. These tensions present an excellent opportunity for cross-disciplinary research, by understanding how best to bridge these design-reality gaps. In this qualitative, interpretivist case study, we situate our work on the ground with the actors involved in the design, implementation, and use of a social protection system in Zimbabwe. We find interaction failures amongst some users; design-reality gaps around network access and ICT policy implementation; as well as mixed views regarding transparency and accountability of ICT. Our findings provide rich insights from ICT users in the global south and underscore the importance of the co-creation of IS interventions together with communities to ensure technologies consider social, political, economic, and network realities. We conclude by providing directions for future research.","PeriodicalId":47724,"journal":{"name":"Communications of the Association for Information Systems","volume":null,"pages":null},"PeriodicalIF":1.7000,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"1","resultStr":"{\"title\":\"Digitalising Social Protection Systems for Achieving the Sustainable Development Goals: Insights from Zimbabwe\",\"authors\":\"Tomy Ncube, Una Murray, Denis Dennehy\",\"doi\":\"10.17705/1cais.05306\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"Social protection systems, a target of the United Nation’s (UN) Sustainable Development Goals (SDGs), are intended to reduce extreme poverty, build human capital, and protect against risks to sustainable livelihoods and well-being. As social protection systems are by their nature inherently complex, multi-faceted, and socially embedded, it is inevitable that tensions will emerge between their design and implementation, representing design-reality gaps. These tensions present an excellent opportunity for cross-disciplinary research, by understanding how best to bridge these design-reality gaps. In this qualitative, interpretivist case study, we situate our work on the ground with the actors involved in the design, implementation, and use of a social protection system in Zimbabwe. We find interaction failures amongst some users; design-reality gaps around network access and ICT policy implementation; as well as mixed views regarding transparency and accountability of ICT. Our findings provide rich insights from ICT users in the global south and underscore the importance of the co-creation of IS interventions together with communities to ensure technologies consider social, political, economic, and network realities. We conclude by providing directions for future research.\",\"PeriodicalId\":47724,\"journal\":{\"name\":\"Communications of the Association for Information Systems\",\"volume\":null,\"pages\":null},\"PeriodicalIF\":1.7000,\"publicationDate\":\"2023-01-01\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"1\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"Communications of the Association for Information Systems\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://doi.org/10.17705/1cais.05306\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"Q3\",\"JCRName\":\"COMPUTER SCIENCE, INFORMATION SYSTEMS\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"Communications of the Association for Information Systems","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.17705/1cais.05306","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q3","JCRName":"COMPUTER SCIENCE, INFORMATION SYSTEMS","Score":null,"Total":0}
Digitalising Social Protection Systems for Achieving the Sustainable Development Goals: Insights from Zimbabwe
Social protection systems, a target of the United Nation’s (UN) Sustainable Development Goals (SDGs), are intended to reduce extreme poverty, build human capital, and protect against risks to sustainable livelihoods and well-being. As social protection systems are by their nature inherently complex, multi-faceted, and socially embedded, it is inevitable that tensions will emerge between their design and implementation, representing design-reality gaps. These tensions present an excellent opportunity for cross-disciplinary research, by understanding how best to bridge these design-reality gaps. In this qualitative, interpretivist case study, we situate our work on the ground with the actors involved in the design, implementation, and use of a social protection system in Zimbabwe. We find interaction failures amongst some users; design-reality gaps around network access and ICT policy implementation; as well as mixed views regarding transparency and accountability of ICT. Our findings provide rich insights from ICT users in the global south and underscore the importance of the co-creation of IS interventions together with communities to ensure technologies consider social, political, economic, and network realities. We conclude by providing directions for future research.