即时通讯,干扰,压力和工作表现

IF 4.9 3区 管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE Information Technology & People Pub Date : 2023-09-22 DOI:10.1108/itp-09-2022-0656
Luminita Hurbean, Louie H.M. Wong, Carol XJ Ou, Robert M. Davison, Octavian Dospinescu
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引用次数: 0

摘要

目的研究即时通讯工具(IM)的使用与工作绩效之间的关系,包括中断和技术使用相关压力的两个关键指标:过载和复杂性。设计/方法/方法作者使用偏最小二乘结构方程模型(PLS-SEM)验证了这一研究模型,并通过对416名在职专业人员的调查收集了数据。数据显示,虽然即时通讯对工作中断的影响最小,但对技术复杂性的影响更大,这两个构式充分调解了工作中使用即时通讯对技术过载的直接影响,同时显著而直接地促进了工作绩效。研究局限/启示本研究为即时通讯的部署及其在工作场所的实际影响提供了理论见解。为了提高研究结果的普遍性,这组作者呼吁在其他国家开展更多与im相关的研究,在这一领域使用更多的本土理论和各种方法。考虑到即时通讯并不是导致工作中断的重要因素,使用即时通讯产生的压力水平是适度的。因此,尽管即时通讯有潜在的负面影响,但在工作中使用即时通讯的积极影响占上风。因此,只要员工、他们的管理者和整个组织做好充分准备,这项技术就可以得到推广。员工可以将技能和行为从个人环境转移到工作环境中,从而可能找到在工作中更好地利用即时通讯技术的内在动机。原创性/价值作者认为,该研究模型的新颖之处在于,它从评估工作中使用即时通讯的实际影响的角度出发,而不是从使用即时通讯的原因出发。作者将这一过程概念化,以解释IM如何导致工作环境中的中断和其他技术压力指标,以及对绩效的影响。与之前的一些研究相反,作者发现IM的整体应用对工作绩效没有负面影响,相反可能会提高它。
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Instant messaging, interruptions, stress and work performance
PurposeThe authors investigate the relationship between instant messenger (IM) use and work performance, mediated by interruptions and two key indicators of the stress associated with technology use: overload and complexity.Design/methodology/approachThe authors validate this research model using partial least squares structural equation modelling (PLS-SEM) with data collected through a survey of 416 working professionals.FindingsThe data reveal that while IM use contributes minimally to work interruptions and to a greater extent to technological complexity, these two constructs fully mediate the direct influence of IM use at work on technology overload, and meanwhile significantly and directly contribute to work performance.Research limitations/implicationsThis research provides theoretical insights into the deployment of IM and its actual impacts in the workplace. To improve the generalisation of the findings, the authors call for more IM-related research in other countries, with more native theories and various methodologies in this domain.Practical implicationsThe level of stress generated through IM use is moderate, considering IM is not a significant contributor to work interruptions. Thus, despite the potential negative effects of IM communication, the positive effects of using IM at work prevail. As a result, the technology can be promoted as long as employees, their managers and the organisation as a whole are well prepared. Employees can transfer skills and behaviour from the personal setting to their work environment and thus may find an intrinsic motivation to make better use of the IM technology at work.Originality/valueThe authors argue that this research model is novel for its perspective on evaluating the actual impacts of IM use at work instead of the reasons of using it. The authors conceptualise the process to explain how IM contributes to interruptions and other technostress indicators in the working context, and the impact on performance. Contrary to some prior research, the authors find that overall IM applications do not have a negative impact on work performance, and instead may enhance it.
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来源期刊
Information Technology & People
Information Technology & People INFORMATION SCIENCE & LIBRARY SCIENCE-
CiteScore
8.20
自引率
13.60%
发文量
121
期刊介绍: Information Technology & People publishes work that is dedicated to understanding the implications of information technology as a tool, resource and format for people in their daily work in organizations. Impact on performance is part of this, since it is essential to the well being of employees and organizations alike. Contributions to the journal include case studies, comparative theory, and quantitative research, as well as inquiries into systems development methods and practice.
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