Cultural Competence in Libraries: Utilizing the Critical Incident Technique and Reflective Journaling to Encourage Reflective Practice

In a political climate in which intellectual freedom and Critical Race Theory (CRT), among other concepts, are under attack, courses with diversity, equity, and inclusion (DEI) content are especially relevant. Examining Library and Information Studies (LIS) curriculum within the United States, scholars have repeatedly found DEI content, despite being foundational to the LIS profession, is insufficient in preparing future LIS professionals. Furthermore, once professionals are employed, opportunities for additional training are limited, given the one-shot nature of many professional development opportunities. This article describes one attempt to effectively integrate DEI content into a continuing education course in which participants can incorporate material into their professional activities via the Critical Incident Technique (CIT) and reflective journaling. The article examines existing scholarship regarding LIS education to establish the need for concerted efforts to implement useful and actionable approaches to DEI concepts. It then describes a continuing education course in which the CIT and reflective journaling can be utilized as effective ways to translate coursework into professional practice. The discussion focuses on the specific nature of this course within the context of continuing education and professional development, with suggestions for incorporating course content into required LIS curriculum, and outlines avenues for future research.