Design of a remote assistance model for truck maintenance in the mining industry

Purpose It is well known in the mining industry that the increase in failures and breakdowns is due mainly to a poor maintenance policy for the equipment, in addition to the difficult access that specialized personnel have to combat the breakdown, which translates into more machine downtime. For this reason, this study aims to propose a remote assistance model for diagnosing and repairing critical breakdowns in mining industry trucks using augmented reality techniques and data analytics with a quality approach that considerably reduces response times, thus optimizing human resources. Design/methodology/approach In this work, the six-phase CRIPS-DM methodology is used. Initially, the problem of fault diagnosis in trucks used in the extraction of material in the mining industry is addressed. The authors then propose a model under study that seeks a real-time connection between a service technician attending the truck at the mine site and a specialist located at a remote location, considering the data transmission requirements and the machine's characterization. Findings It is considered that the theoretical results obtained in the development of this study are satisfactory from the business point of view since, in the first instance, it fulfills specific objectives related to the telecare process. On the other hand, from the data mining point of view, the results manage to comply with the theoretical aspects of the establishment of failure prediction models through the application of the CRISP-DM methodology. All of the above opens the possibility of developing prediction models through machine learning and establishing the best model for the objective of failure prediction. Originality/value The original contribution of this work is the proposal of the design of a remote assistance model for diagnosing and repairing critical failures in the mining industry, considering augmented reality and data analytics. Furthermore, the integration of remote assistance, the characterization of the CAEX, their maintenance information and the failure prediction models allow the establishment of a quality-based model since the database with which the learning machine will work is constantly updated.