Quynh Thi Nhu Phan, Vi Tran, Nhan Huu Huynh, Thao Phuong Huynh, Duc Nhan Ho
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Using the best - worst scale to assess the relative impact of these behaviors on other passengers on the same flight: The disruptive passenger behavior
A method called the best-worst scaling method is proposed to overcome these problems by asking respondents to make tradeoffs among the variables being assessed. This paper raises issues in respect of supplementing and developing a block of disruptive behaviors exhibited by passengers during flights and assesses the impact of these behaviors on other passengers. To illustrate the proposed method and evaluate its performance, we surveyed 240 passengers, and data from 203 survey samples were analyzed. The data analysis results revealed three behaviors that were considered the most disruptive, including (1) Threatening and causing distress, (2) Harassment and disrupting public order, and (3) Creating unsanitary conditions. This can be considered a suitable explanation with the high safety requirements of the air transport service, and the context of high expectation of post-covid hygiene and epidemiology.
期刊介绍:
The International Journal of Aviation, Aeronautics, and Aerospace (IJAAA) is a peer-reviewed publication for scholars from a variety of backgrounds including educators, industry personnel, and government researchers. The editorial focus is on the global issues that are currently facing the aviation, aeronautics, and aerospace segments. Example subject areas that would be appropriate for inclusion in the journal are: Underrepresented groups in aviation/aerospace Current aviation problems and solutions (e.g. NextGen, airport delays) Space launch and operations/missions Air traffic control Aeronautical engineering Unmanned systems Government research in aviation/aerospace Sciences, Technology, Engineering, and Mathematics (STEM) education Crew and general resource management Aviation/aeronautics/aerospace primary, secondary, and higher education Aviation/aerospace manufacturing Aviation/aerospace safety Aviation/aerospace security Aviation/aerospace training Aviation/aerospace education Aviation/aerospace meteorology Aviation/aerospace navigation and avionics systems Aviation/aerospace maintenance Aviation/aerospace finance and management Aviation/aerospace logistics Aviation/aerospace legislation and regulation Aviation/aerospace medicine