A Cross-Sectional Comparative Study of Nurses’ and Family Members’ Perceptions on Priority and Satisfaction in Meeting the Needs of Family Members at the Emergency Department

Introduction

Family members experience considerable physiological, psychological, and emotional pressure when accompanying a critically ill relative in the emergency department. The culture and context of care influence the needs of the family, and a thorough understanding of these needs by health care professionals is essential to providing patient- and family-centered care. This study aimed to compare nurses’ and family members’ perceptions of the priorities of family member needs and their satisfaction with meeting those needs in the emergency department.

Methods

A comparative, cross-sectional descriptive study was conducted. Participants were 140 family members of patients receiving care and 122 nurses working in the emergency department in hospitals of Tabriz University of Medical Science, in Iran. The data were collected through Critical Care Family Needs Inventory-ED and analyzed with SPSS Statistics software.

Results

Family members rated their care needs as significantly greater than did nurses (129.45 [31.5] vs 124.45 [24.8], P = .003). Families rated their needs as having been met significantly less than the nurses estimated (103.6 [17.6] vs 110.8 [19.61], P < .05).

Discussion

The perceived importance of the patient’s family’s needs differed from the viewpoints of the patient’s family members and the nurses. In addition, emergency nurses overestimated the extent to which family members’ needs were met compared with family members. To more adequately gauge and meet the needs of family members, nurses need to acquire more knowledge about patient family needs in the emergency department.