兽医实践中客户服务的魔力。

IF 1.9 3区 农林科学 Q2 VETERINARY SCIENCES Veterinary Clinics of North America-Small Animal Practice Pub Date : 2023-11-18 DOI:10.1016/j.cvsm.2023.10.009
Adam Christman DVM, MBA
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引用次数: 0

摘要

迪士尼在客户服务和员工敬业度方面设定了很高的标准。我们在兽医领域提供客户服务的方式有很多相似之处。本文将分享质量标准,这些标准可以很容易地实施到兽医专业人员的日常实践中。了解客户的心理将使兽医团队能够超越客户的期望。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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来源期刊
CiteScore
3.80
自引率
0.00%
发文量
123
审稿时长
18-36 weeks
期刊介绍: Veterinary Clinics of North America: Small Animal Practice offers you the most current information on the treatment of small animals such as cats and dogs, updates you on the latest advances, and provides a sound basis for choosing treatment options. Published bi-monthly—in January, March, May, July, September, November—each issue focuses on a single topic in small animal practice, including endocrinology, fluids and electrolytes, gastroenterology, infectious diseases, neurology, oncology, urology, respiratory issues , surgical information, small animal behavior, laboratory medicine, imaging methods, and nutrition.
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