进入未知:探索搜索引擎对抑郁和焦虑用户的反应

IF 2.6 4区 计算机科学 Q2 COMPUTER SCIENCE, INFORMATION SYSTEMS ACM Transactions on the Web Pub Date : 2023-07-11 DOI:https://dl.acm.org/doi/10.1145/3580283
Ashlee Milton, Maria Soledad Pera
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引用次数: 0

摘要

世界各地的研究人员已经探索了精神健康障碍(MHD)患者与劝导技术(主要是社交媒体)相互作用中出现的行为细微差别。然而,在与他们日常生活中的说服技术相关的分析中存在空白:网络搜索引擎(SE)。每天,患有MHD的用户都会使用谷歌或必应等热门搜索引擎展开信息搜索之旅。搜索过程中的每一步,无论好坏,都有可能影响搜索者的心态。在这项工作中,我们实证研究了在这些脆弱个体的搜索过程中,SE呈现给他们的阈下刺激。为此,我们使用合成查询来生成关联的查询建议和搜索引擎结果页面。然后,我们从SE中推断文本中存在的阈下刺激,即查询建议、片段和网络资源。我们的实证分析结果表明,在MHD搜索者和由“一般”SE用户组成的对照组中,SE在信息寻找过程的不同阶段所表现出的阈下刺激存在差异。这项工作的结果展示了与查询建议、搜索引擎结果页面和信息检索社区需要解决的排名相关的开放问题,以便SE能够更好地支持患有MHD的个人。
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Into the Unknown: Exploration of Search Engines’ Responses to Users with Depression and Anxiety

Researchers worldwide have explored the behavioral nuances that emerge from interactions of individuals afflicted by mental health disorders (MHD) with persuasive technologies, mainly social media. Yet, there is a gap in the analysis pertaining to a persuasive technology that is part of their everyday lives: web search engines (SE). Each day, users with MHD embark on information seeking journeys using popular SE, like Google or Bing. Every step of the search process for better or worse has the potential to influence a searcher’s mindset. In this work, we empirically investigate what subliminal stimulus SE present to these vulnerable individuals during their searches. For this, we use synthetic queries to produce associated query suggestions and search engine results pages. Then we infer the subliminal stimulus present in text from SE, i.e., query suggestions, snippets, and web resources. Findings from our empirical analysis reveal that the subliminal stimulus displayed by SE at different stages of the information seeking process differ between MHD searchers and our control group composed of “average” SE users. Outcomes from this work showcase open problems related to query suggestions, search engine result pages, and ranking that the information retrieval community needs to address so that SE can better support individuals with MHD.

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来源期刊
ACM Transactions on the Web
ACM Transactions on the Web 工程技术-计算机:软件工程
CiteScore
4.90
自引率
0.00%
发文量
26
审稿时长
7.5 months
期刊介绍: Transactions on the Web (TWEB) is a journal publishing refereed articles reporting the results of research on Web content, applications, use, and related enabling technologies. Topics in the scope of TWEB include but are not limited to the following: Browsers and Web Interfaces; Electronic Commerce; Electronic Publishing; Hypertext and Hypermedia; Semantic Web; Web Engineering; Web Services; and Service-Oriented Computing XML. In addition, papers addressing the intersection of the following broader technologies with the Web are also in scope: Accessibility; Business Services Education; Knowledge Management and Representation; Mobility and pervasive computing; Performance and scalability; Recommender systems; Searching, Indexing, Classification, Retrieval and Querying, Data Mining and Analysis; Security and Privacy; and User Interfaces. Papers discussing specific Web technologies, applications, content generation and management and use are within scope. Also, papers describing novel applications of the web as well as papers on the underlying technologies are welcome.
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