吐槽!职场八卦模式在联系同事友谊和餐厅不文明行为方面的双重效应

IF 2.7 3区 管理学 Q1 COMMUNICATION International Journal of Conflict Management Pub Date : 2023-11-28 DOI:10.1108/ijcma-04-2023-0080
Mukaram Ali Khan, Muhammad Haroon Shoukat, Syed Sohaib Zubair, Kareem M. Selem
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引用次数: 0

摘要

人们更有可能参与与工作相关的事件,这些事件可能会引起积极和消极的情感反应。先前的研究将同事友谊与不礼貌联系起来;然而,很少有研究调查负面的职场八卦。同时,缺乏通过积极/消极的情感反应将同事友谊与不文明联系起来。因此,本文旨在通过积极和消极职场八卦的双重中介效应来检验这种关系。设计/方法/方法对大开罗地区家庭餐厅的398名下属进行调查,并使用SmartPLS4对数据进行分析。研究发现,同事之间的友谊会通过积极和消极的职场八卦以及其他潜在机制显著影响同事的不文明行为。研究局限/启示管理者应主动采取措施,及时、彻底地分享信息,建立有效的信息交流渠道,减少流言蜚语。在非正式计划的情况下,餐厅经理可能会设法创造一种欢迎和激励的公司氛围,培养下属之间的社会关系,以防止产生负面八卦。餐厅经理应及时对负面八卦的受害者进行心理疏导。原创性/价值本论文从新的角度对餐馆文献中关于同事判断驱动行为的情感反应做出了贡献。
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Dish the dirt! Dual effects of workplace gossip patterns in linking coworker friendship with incivility in the restaurant context

Purpose

People are more likely to participate in work-related events that might cause positive and negative affective reactions. Prior research linked coworker friendship with incivility; however, few studies investigated negative workplace gossip. Simultaneously, linking coworker friendship with incivility through positive/negative affective responses is lacking. As such, this paper aims to examine this relationship via the dual mediation effect of positive and negative workplace gossip.

Design/methodology/approach

A total of 398 subordinates at family restaurants in Greater Cairo were surveyed, and data was analyzed using SmartPLS4.

Findings

Coworker friendship significantly influences coworker incivility via positive and negative workplace gossip and other underlying mechanisms.

Research limitations/implications

Managers should take the initiative to decrease gossip by sharing information promptly and thoroughly and establishing effective channels for information exchange. In the case of an informal plan, restaurant managers may seek to create a welcoming and motivating corporate atmosphere and cultivate social ties among subordinates to prevent the creation of negative gossip. Restaurant managers should give victims of negative gossip timely psychological counseling.

Originality/value

This paper contributes to the restaurant literature on affective emotional responses to coworkers’ judgment-driven behavior from new perspectives.

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来源期刊
CiteScore
4.80
自引率
18.20%
发文量
36
期刊最新文献
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