Effects of Explanations in AI-Assisted Decision Making: Principles and Comparisons

Recent years have witnessed the growing literature in empirical evaluation of explainable AI (XAI) methods. This study contributes to this ongoing conversation by presenting a comparison on the effects of a set of established XAI methods in AI-assisted decision making. Based on our review of previous literature, we highlight three desirable properties that ideal AI explanations should satisfy — improve people’s understanding of the AI model, help people recognize the model uncertainty, and support people’s calibrated trust in the model. Through three randomized controlled experiments, we evaluate whether four types of common model-agnostic explainable AI methods satisfy these properties on two types of AI models of varying levels of complexity, and in two kinds of decision making contexts where people perceive themselves as having different levels of domain expertise. Our results demonstrate that many AI explanations do not satisfy any of the desirable properties when used on decision making tasks that people have little domain expertise in. On decision making tasks that people are more knowledgeable, the feature contribution explanation is shown to satisfy more desiderata of AI explanations, even when the AI model is inherently complex. We conclude by discussing the implications of our study for improving the design of XAI methods to better support human decision making, and for advancing more rigorous empirical evaluation of XAI methods.