间谍危机中的社会学习与声誉管理

IF 1.5 Q3 BUSINESS CORPORATE REPUTATION REVIEW Pub Date : 2023-11-23 DOI:10.1057/s41299-023-00171-1
Päivikki Kuoppakangas, Sirkka Hagman, Jari Stenvall, Tony Kinder
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引用次数: 0

摘要

本定性案例研究包括18个专题访谈,目的是探索社会学习,并提供内部关注国际公司应对危机的发展路径。EC是一家国际工程设计机构,在危机时期从小型企业发展成为中型企业。自2011年开始运营以来,一直有针对该公司创始人(包括首席执行官)的工业间谍活动的嫌疑。在这种情况下,随着公司建立其合法性,管理内部和外部声誉具有挑战性。对数据进行了内容分析,研究结果得出结论,社会学习对生存危机至关重要。本研究的溯因内容分析和发现有三个方面。首先,社会学习可以提高组织在危机中的应对能力。其次,为了在危机期间管理业务发展和组织声誉,有必要同时使用分布式学习、思考和做。因此,核心业务和对持续的间谍犯罪侦查的需求对公司的外部声誉造成了潜在的损害。尽管如此,EC的收入不断增加,客户的信任也得到了保持。
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Social Learning and Reputation Management in an Espionage Crisis

The purpose of this qualitative case study comprising 18 thematic interviews was to explore social learning and provide an internal focus on the development path of an international company coping in a crisis. EC is an international engineering and design agency that grew from a small business to a medium-sized enterprise during the crisis era. Since it began operations in 2011, there has been a suspicion of industrial espionage, directed at the founders of the company, including the CEO. Managing internal and external reputations in these circumstances is challenging, as the company builds its legitimacy. The data were content analysed and the results of the study concluded that social learning is crucial to surviving crises. The abductive content analysis and findings of this study are threefold. First, it is suggested that social learning enhances organisational coping in the midst of a crisis. Next, to manage business development and organisational reputation during the crisis, it is necessary to use distributed learning, thinking and doing simultaneously. Thus, the core business and the need for ongoing espionage crime detection create potential harm to the company’s external reputation. Nevertheless, EC’s revenue continuously increased and the trust of clients was maintained.

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来源期刊
CiteScore
3.80
自引率
5.30%
发文量
19
期刊介绍: Corporate Reputation Review is the leading international journal for all scholars and academics concerned with managing and measuring corporate reputation.The Journal is reviewed by a distinguished editorial board, under the guidance of Guido Berens (Erasmus University, The Netherlands). Corporate Reputation Review provides a forum for rigorous, practically relevant academic research into reputations and reputation management, as well as related concepts such as identity and corporate communication.
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