十多年来,参与旅游危机规划和准备的预测因素发生了哪些变化?

IF 3.4 4区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Cornell Hospitality Quarterly Pub Date : 2023-12-06 DOI:10.1177/19389655231214721
Lori Pennington-Gray, Mina Kim
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引用次数: 0

摘要

在本研究中,在Pennington-Gray等人完成最初研究的12年后,研究小组重新审视了资源配置与危机经验之间的关系,包括危机计划和危机沟通。目的是确定时间如何调节两个自变量和结果变量之间的关系。时间的流逝似乎对这两个因变量都有切实的影响。随着时间的推移,变量发生了明显的变化,这表明组织根据先前的经验和不断变化的环境来学习、适应和修改他们的战略。以往的危机经验在危机规划和危机沟通中起着至关重要的作用。过去面对危机的经历为组织提供了洞察力和知识,有助于制定更详细的计划和沟通策略。
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How Have Predictors of Engagement in Tourism Crisis Planning and Preparedness Changed in More Than a Decade?
In this study, the research team reexamined the relationship between resource allocation and crisis experience, on both crisis planning and crisis communications, 12 years after the original study completed by Pennington-Gray et al. The goal was to determine how time mediated the relationship between the two independent variables and the outcome variables. The passage of time seemed to have a tangible impact on both dependent variables. With time, there was an evident change in variables, suggesting that organizations learn, adapt, and modify their strategies based on prior experiences and changing circumstances. Prior experiences with crises play a crucial role in crisis planning and crisis communications. Having faced crises in the past furnishes organizations with insights and knowledge that aid in more detailed planning and communication strategies.
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来源期刊
CiteScore
8.50
自引率
2.90%
发文量
17
期刊介绍: Cornell Hospitality Quarterly (CQ) publishes research in all business disciplines that contribute to management practice in the hospitality and tourism industries. Like the hospitality industry itself, the editorial content of CQ is broad, including topics in strategic management, consumer behavior, marketing, financial management, real-estate, accounting, operations management, planning and design, human resources management, applied economics, information technology, international development, communications, travel and tourism, and more general management. The audience is academics, hospitality managers, developers, consultants, investors, and students.
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