可持续发展目标评论:为全人类可持续管理资源的服务--再生服务经济框架

IF 3.8 4区 管理学 Q2 BUSINESS Journal of Services Marketing Pub Date : 2023-12-14 DOI:10.1108/jsm-09-2023-0327
Rebekah Russell-Bennett, Michael Jay Polonsky, Raymond P. Fisk
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引用次数: 0

摘要

本文的目的是提出一种新的服务框架来管理自然和物质资源,以平衡人类和地球的需求。设计/方法/方法本文使用的过程是对服务业期刊上的202篇文章进行快速文献回顾和内容分析,并了解到关于可持续发展目标(SDG) #6(清洁水和卫生)或SDG #7(负担得起的清洁能源)的论文有限,关于SDG #12(负责任的生产和消费)的文章很少关注服务的环境组成部分。这突出了需要概念化一个服务框架,以可持续地管理这些资源。为全人类管理自然和物质资源(不损害地球)而提出的再生服务经济框架反映了分析现有服务文章的见解。该框架借鉴了循环经济、本土整体框架和服务思维,以概念化服务研究如何以服务于人类和地球的方式管理自然和物质资源。原创性/价值本文将再生服务经济框架引入服务文献,作为指导服务研究者和管理者以可持续的方式可持续地管理自然和物质资源的方法。
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SDG commentary: services that sustainably manage resources for all humans-the regenerative service economy framework

Purpose

The purpose of this paper is to propose a new service framework for managing nature and physical resources that balances the needs of people and planet.

Design/methodology/approach

The process used in this paper was a rapid literature review and content analysis of 202 articles in service journals and learned that there are limited papers on Sustainable Development Goal (SDG) #6 (clean water and sanitation) or SDG #7 (affordable and clean energy) and very few articles on SDG #12 (responsible production and consumption) that focused on environmental components of services. This highlighted the need to conceptualise a service framework for managing these resources sustainably.

Findings

The proposed regenerative service economy framework for managing natural and physical resources for all humans (without harming the planet) reflects insights from analysing the available service articles. The framework draws on the circular economy, an Indigenous wholistic framework and service thinking to conceptualise how service research can manage natural and physical resources in ways that serve both people and the planet.

Originality/value

This paper introduces the regenerative service economy framework to the service literature as an approach for guiding service researchers and managers in sustainably managing natural and physical resources in a sustainable way.

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来源期刊
CiteScore
7.80
自引率
20.50%
发文量
63
期刊介绍: ■Customer policy and service ■Marketing of services ■Marketing planning ■Service marketing abroad ■Service quality Capturing and retaining customers in a service industry is a vastly different activity to its product-based counterpart. The fickle nature of today"s consumer is a vital factor in understanding the factors which determine successful holding of market share - and the intense competition within the sector means practitioners must keep pace with new developments if they are to outwit competitors and develop customer loyalty.
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