Quality of Management Processes as a Determinant of NGOs‘ Sustainability

Abstract The quality of management processes and performance of non-profit organizations in the region are the essential prerequisites for increasing the sustainability of social support through NGOs. The paper summarizes the results of the evaluation study based on the Plan-Do-Contoll-Act (PDCA) cycle analysis. The quality of management processes was self-evaluated on the basis of the analysis of the PDCA cycle in 79 NGOs, which took place in the 2015–2019 with the recipients of social support subsidies of the South Moravian Region administration. A composite indicator was designed to compare the overall level of management quality of participating NGOs. Results identified significant room for improvement in planning, fundraising, management of work with volunteers, and systematic use of data to improve NGOs‘ performance. Based on the understanding of the current level of the quality management processes, recommendations for enhancing the sustainability of NGOs and the efficiency of regional support are derived.