Development and Practical Application of Hybrid Decision-Making Model for Selection of Third-Party Logistics Service Providers

Abstract In this study a problematic of logistics service provider selection is discussed. Traditional decision-making techniques are functionally limited and must be adjusted. Modern approach must be based on contemporary tools and information. The aim of this study is to develop a modern, industry-oriented decision-making model for selection of strategic logistics service providers. Main tasks of this study include: to perform critical analysis and comparison of multiple-criteria decision-making methods; to adapt decision-making framework for specific needs of selection of third-party logistics service providers; to collect and analyze industry data related to procurement projects; to develop modern decision-making model for selection of logistics service providers; to perform practical application of developed decision-making model based on collected industry data. The key novelties of this study are developed methodology for collection of industry data for decision-making process, developed hybrid decision-making model for selection of third-party logistics service provider, as well as application of the model. As the result, there is developed decision-making model for selection of 3PL service providers that includes 6 steps.