产品属性、关系营销和公司形象对万隆 PT Panin Dubai Syariah KC PaS iB 存款人忠诚度的影响

Aulia Nurul Rohmah, Ida Rapida Djachrab
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引用次数: 0

摘要

本研究的背景是PT Bank Panin Dubai Syariah Bandung Branch Office的PaS iB储户数量的波动。本研究旨在找出企业形象、关系营销和产品属性对迪拜PT银行万隆分行PaS iB储户忠诚度的影响。研究对象是PaS iB储户,研究类型为关联定量研究,数据来源为原始数据。本研究的样本为 58 名受访者,样本类型为偶然抽样,数据收集技术采用观察、访谈和问卷调查。结果表明,由企业形象、营销关系和产品属性组成的所有自变量都对储户忠诚度产生了部分或同时的影响。
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Pengaruh Atribut Produk, Relationship Marketing dan Citra Perusahaan terhadap Loyalitas Deposan PaS iB di PT Panin Dubai Syariah KC Bandung
The background of this research is the fluctuating number of PaS iB depositors at PT Bank Panin Dubai Syariah Bandung Branch Office. This study aims to find out how the influence of corporate image, Relationship Marketing and Product Attributes on the loyalty of PaS iB depositors at PT Bank Panin Dubai Syariah Bandung Branch Office. The research object is PaS iB depositors with the type of associative quantitative research and primary data sources. The sample in this study amounted to 58 respondents, with the type of sample incidental sampling, data collection techniques using observation, interviews, questionnaires. The results showed that all independent variables consisting of corporate image, marketing relations, and product attributes  had an effect on depositor loyalty  either partially or simultaneously.
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