旅游业的创新营销方法

Інна Милько, Тетяна Сак, Ярослава Савчук
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引用次数: 0

摘要

文章分析了乌克兰旅游部门的活动以及天鹅绒季节前关于全面战争期间在乌克兰旅游的在线调查结果。确定了乌克兰旅游实体预算收入大幅增长的地区。确定了旅游营销的本质。描述了游客需求形成的最重要特征。介绍了旅游产品的本质并强调了其典型特征。考虑了与积极数字化相关的旅游业新趋势:"电子旅游"(ETravel)、"虚拟旅游"、"旅游信息系统"。文章确定了虚拟旅游在限制游客流动性方面的重要性,以及利用互联网技术创造的创新旅游产品:增强现实和虚拟现实、二维码、在线预订、触摸屏、地理门户、探索之旅。文章对旅游业的营销传播进行了解读,并介绍了旅游业的创新营销传播。文章考虑了俄罗斯全面入侵乌克兰所带来的挑战,这些挑战改变了旅游业创新发展的主要趋势。重点介绍了旅游行业的十大初创企业:Holidify、Bikemap、Tripoto、PickYourTrail、ClickBus、Hundredrooms、Zostel、Trawell.in、GoRaymi、Journi。排名依据的是初创企业在全球初创企业排名中的名次。乌克兰初创企业在旅游领域的优势和功能目的体现在以下几个方面:Bookimed、2event、Silence、Viaguide。
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INNOVATIVE MARKETING APPROACHES IN TОURISM
The article analyzes the activity of the tourism sector of Ukraine and the results of an online survey before the velvet season on traveling in Ukraine during a full-scale war. The regions of Ukraine with a significant increase in budget revenues from tourism entities are identified. The essence of tourism marketing is defined. The most important features of tourist demand formation are characterized. The essence of the tourism product is presented and its typical features are highlighted. New trends in tourism in connection with active digitalization are considered: «e-tourism» (ETravel), «virtual tourism», «tourist information systems». The importance of virtual tourism in the context of restrictions on the mobility of tourists, as well as innovative tourist products created using Internet technologies: augmented and virtual reality, QR codes, online booking, touch screens, geoportals, quest tours are determined. The article provides an interpretation of marketing communications in tourism and presents innovative marketing communications in tourism. The challenges of Russia's full-scale invasion of Ukraine, which have changed the main trends in the innovative development of the tourism sector, are considered. The top 10 startups in the travel industry are highlighted: Holidify, Bikemap, Tripoto, PickYourTrail, ClickBus, Hundredrooms, Zostel, Trawell.in, GoRaymi, Journi. The ranking is based on the startup’s place in the global startup ranking. The advantages and functional purpose of Ukrainian startups in the field of tourism are characterized: Bookimed, 2event, Silence, Viaguide.
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