标准化调查访谈中的扩展答案和不符合要求的答案

IF 0.8 3区 文学 Q3 COMMUNICATION Text & Talk Pub Date : 2024-01-30 DOI:10.1515/text-2022-0157
Sanne Unger, Yfke Ongena, Tom Koole
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引用次数: 0

摘要

在标准化调查访谈中,受访者在回答封闭式问题时并不总是只给出一个符合类型的答案,如 "是 "或 "三"。相反,他们有时会扩展符合类型的答案,或提供一个不包含符合类型答案的回答。标准化调查方法旨在避免此类答案,因为它们会导致访问员偏离脚本。然而,我们发现,许多扩展和不符合类型的回答并不会导致访问员的干预,而是被视为没有问题的回答。我们对调查访谈进行了会话分析研究,其中包括三种不同的调查,访谈录音的数量在 4 到 430 个访谈之间。研究结果表明,回答尝试可分为五种类型:四轮扩展(连续的额外内容、不确定性标记、前置回答、详细阐述后的回答)和不符合要求的回答。每种类型都针对面试情境的特定方面。对 610 个计算机辅助电话访谈(CATI)进行的后续定量分析显示,扩展答案绝大多数被访谈者接受,而不符合要求的答案在大多数情况下会被访谈者追问。
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Expanded and non-conforming answers in standardized survey interviews
Respondents in standardized survey interviews do not always answer closed-ended questions with just a type-conforming answer, such as “yes” or “three.” Instead, they sometimes expand the type-conforming answer or provide a response that does not contain a type-conforming answer. Standardized survey methodology aims to avoid such answers because they are found to cause interviewers to deviate from their script. However, we found that many expanded and non-conforming responses do not lead to intervention by the interviewer and are treated as unproblematic. A Conversation Analytic study of survey interviews, incorporating three different surveys, with recordings available for interviews varying in number between four and 430 interviews, shows that answer attempts can be divided into five types: four turn expansions (serial extras, uncertainty markers, prefaced answers, answers followed by elaborations), and non-conforming answers. Each of these targets a specific aspect of the interview situation. A follow-up quantitative analysis of 610 Computer-Assisted Telephone Interviews (CATI) shows that expanded answers are overwhelmingly accepted by interviewers, while non-conforming answers are in most cases followed by interviewer probing.
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来源期刊
Text & Talk
Text & Talk Multiple-
CiteScore
1.70
自引率
16.70%
发文量
70
期刊介绍: Text & Talk (founded as TEXT in 1981) is an internationally recognized forum for interdisciplinary research in language, discourse, and communication studies, focusing, among other things, on the situational and historical nature of text/talk production; the cognitive and sociocultural processes of language practice/action; and participant-based structures of meaning negotiation and multimodal alignment. Text & Talk encourages critical debates on these and other relevant issues, spanning not only the theoretical and methodological dimensions of discourse but also their practical and socially relevant outcomes.
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