多标准满意度分析法分析克罗地亚乘客对航空旅行服务质量的看法

IF 2.7 4区管理学 Q2 MANAGEMENT Journal of the Operational Research Society Pub Date : 2024-02-02 DOI:10.1080/01605682.2024.2311323

Diana Božić, Diana Hunjak, Anita Domitrović, Evangelos Grigoroudis

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引用次数: 0

摘要

随着人们越来越频繁地乘坐飞机旅行，他们对所期望的服务和愿意支付的价格的要求也越来越高，这可能会影响他们对特定航空公司或航班的忠诚度。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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Multicriteria satisfaction analysis to analyse passenger perceptions of air travel service quality in Croatia

As people travel by air more often, they become more demanding in the services that they expect and the price that they are willing to pay, which can affect their loyalty to a given airline or airp...

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来源期刊

Journal of the Operational Research Society 管理科学-运筹学与管理科学

CiteScore

6.80

自引率

13.90%

发文量

144

审稿时长

7.3 months

期刊介绍： JORS is an official journal of the Operational Research Society and publishes original research papers which cover the theory, practice, history or methodology of OR.