知识管理与组织提供优质服务:对巴耶尔萨州耶纳戈阿市部分快餐店的调查

F. Poazi, Kuroakegha Basuo
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摘要

知识管理包括知识获取、知识共享和知识应用过程,组织通过这些过程来认识和记录知识、经验教训或最佳实践。 本研究旨在确定知识管理和组织优质服务提供的意义;对巴耶尔萨州耶纳戈阿市部分快餐店的调查。为此,本研究采用了描述性调查研究设计方法,对围绕知识管理和组织优质服务的作用和意义的现有文献和概念进行了仔细研究和分析,并对巴耶尔萨州耶纳戈阿市的部分快餐店进行了调查。根据对该研究众多组成部分的详细数据分析,知识获取与组织创新能力之间存在着相当大的关联。此外,研究还表明,组织创新与知识存储之间存在密切联系。研究结果还揭示了组织创新与信息发布之间的紧密联系。研究还发现,组织内部的知识应用与业务创新之间也存在密切联系。换句话说,研究发现,管理层应善于从获得的知识和专长中转化出新的和/或增强的产品、服务和战略。有鉴于此,研究得出结论,只有当组织能够成功获取、储存、传播和应用知识时,才能通过创新实现竞争力。因此,研究建议:快餐店应建立不同的机制,促进从内部和外部来源获取知识。快餐店应通过传单和传单向公众宣传其产品。
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Knowledge Management and Organizational Quality Service Delivery: A Survey of Selected Fast Food Outlets in Yenagoa Metropolis, Bayelsa State
Knowledge management comprises the processes of knowledge acquisition, knowledge sharing, and knowledge application that an organization employs to recognize and record knowledge, lessons learned, or best practices This study set out to ascertain the significance of knowledge management and organizational quality service delivery; a survey of selected fast food outlets in Yenagoa metropolis, Bayelsa state. To this end, a descriptive survey research design methodology was applied to scrutinize and give analytical views on existing works of literature and concepts surrounding the role the significance of knowledge management and organizational quality service delivery; a survey of selected fast food outlets in Yenagoa metropolis, Bayelsa state. Knowledge acquisition and organizational innovativeness have a considerable association, according to a detailed data analysis of the study's many components. Furthermore, the research shows a strong connection between organizational innovation and knowledge storage. The results of the study also revealed a strong link between organizational innovation and information distribution. The study also found a strong link between knowledge application and business innovation within organizations. In other words, the study found that management should be skilled at translating new and/or enhanced products, services, and strategies from acquired knowledge and expertise. In view of the above, the study concluded that competitiveness can only be achieved through innovation when the organization can successfully acquire, store, disseminates and applies knowledge. The study recommends thus; fast food outlets should create different mechanisms that will facilitate the acquisition of Knowledge from both internal and external sources. Fast food outlets through flyers and handbills should inform the public on their products.
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