应用 utaut 评估肯尼亚持证餐馆采用虚拟厨房的情况

G. Obonyo
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摘要

在线食品外卖(OFD)平台的涌入推动了肯尼亚外出就餐消费需求的增长,因此有必要采用一种被称为虚拟厨房(VK)的新型餐馆经营模式。作为肯尼亚的一种新兴现象,本研究采用UTAUT理论,通过对 149 名餐厅经理/业主进行调查,评估了肯尼亚持证餐厅采用虚拟厨房的决定因素。回归分析结果显示,绩效预期、努力预期、便利条件和价格价值都对使用虚拟顾客的意愿有显著影响(F [4, 144] = 20.662, p < .01, R2 =.365)。本研究通过对肯尼亚采用虚拟知识库的情况进行深入分析,不仅丰富了关于采用虚拟知识库的现有知识体系,还有助于行业实践。
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APPLICATION OF UTAUT IN ASSESSING VIRTUAL KITCHEN ADOPTION AMONG LICENSED RESTAURANTS IN KENYA
The growing demand for dine-out consumption in Kenya, fueled by the influx of online food delivery (OFD) platforms, necessitates the adoption of a new restaurant business model known as virtual kitchens (VKs). As an emerging phenomenon in Kenya, this study used the UTAUT theory to evaluate the determinants of VK adoption among licensed restaurants in Kenya by surveying 149 restaurant managers/owners. The regression analysis results show that performance expectancy, effort expectancy, facilitating conditions, and price value all have a significant effect on the intention to use VKs (F [4, 144] = 20.662, p < .01, R2 =.365). The study not only adds to the existing body of knowledge debate on VK adoption by providing informative insights on VK adoption in Kenya, but it also contributes to industry practice.
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