组织利益相关者的参与和社会保障投资基金项目的绩效:卢旺达基加利卢旺达社会保障委员会案例

Jean Claude Ndikumana
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摘要

爱德华-弗里曼(Edward Freeman)提出的利益相关者理论为本研究提供了指导,强调了在决策过程中考虑不同利益相关者利益的重要性。具体目标包括评估组织利益相关者如何影响项目绩效,探讨有效沟通在项目合作中的作用,以及研究利益相关者的参与对卢旺达社会保障局项目服务满意度的影响。本研究将在基加利山发挥相关信息和增加图书馆的作用。本研究采用描述性和相关性统计方法,使用混合方法,目标人群为 810 名利益相关者。数据分析使用了 SPSS 软件,并向 80 名受访者发放了调查问卷,为实证研究结果提供支持。这项研究对卢旺达的经济发展意义重大,有助于深入了解全球善治做法。研究结果凸显了利益相关者的积极参与,平均值为 4.42,标准偏差为 0.807,表明受访者积极参与并达成合理程度的一致。在资源分配和风险管理方面,利益相关者的参与度很高,平均得分为 4.62,标准偏差较低,这表明受访者达成了共识,参与度很高。此外,利益相关者的参与还对公司成员的满意度和认可度产生了积极影响,其平均得分为 4.12,强调了他们在提高项目整体绩效方面的重要作用。然而,要保持这一积极态势,还需要大力改进解决冲突方面的挑战。第二部分的结果显示了良好的财务趋势,如 Bralirwa 的市值增至 43.23 亿卢旺达法郎,基加利银行的股权投资获得了公允价值收益。RSSB 应提供培训和提高认识计划,帮助利益相关者更好地了解自己的角色和贡献,而明确的角色和责任则可确保问责制和定期绩效评估。关键词组织 利益相关者参与 社会保障投资 基金项目 卢旺达
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Organization Stakeholders’ Participation and Performance of Social Security Investment Fund Project: A Case of Rwanda Social Security Board, Kigali, Rwanda
This research focuses on stakeholder participation and its impact on the performance of Social Security Investment Fund (SSIF) projects at Rwanda Social Security Board (RSSB).Stakeholder theory, introduced by Edward Freeman, guides the study, emphasizing the importance of considering diverse stakeholder interests in decision-making. The specific objectives include assessing how organizational stakeholders influence project performance, exploring the role of effective communication in project collaboration, and examining the impact of stakeholder participation on project service satisfaction at RSSB. The study will play role of relevant information and library increase at Mount Kigali. The study employs both descriptive and correlational statistics, using a mixed-methods approach with a target population of 810 stakeholders. Data analysis involves SPSS software, and questionnaires, distributed to 80 respondents, support empirical findings. The research is significant for Rwanda's economic development and contributes insights into global good governance practices. The findings highlights positive stakeholder engagement, with a mean rating of 4.42 and a moderate standard deviation of 0.807, signifying active involvement and reasonable level of agreement among respondents. Stakeholders are notably engaged in resource allocation and risk management, receiving a high mean score of 4.62 with low standard deviations, indicating consensus and well- received participation. Additionally, stakeholder involvement positively impacts company members' satisfaction and acceptance, with a mean score of 4.12, emphasizing their vital role in enhancing overall project performance. However, challenges in conflict resolution need significant improvement to maintain this positive trajectory. In the second part, the results reveal favorable financial trends, such as Bralirwa's increased market capitalization to Rwf 4.323 billion and Bank of Kigali's fair value gain on equity investment. RSSB should provide training and awareness programs can help stakeholders understand their roles and contributions better, and the establishment of clear roles and responsibilities ensures accountability and regular performance evaluations. Keywords: Organization, Stakeholders’ participation, social security investment, fund project, Rwand.
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