通过普通公民的视角评估南非政府的职能

B. N. Rasila
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引用次数: 0

摘要

虽然政府代表承诺在创造就业、执法、教育和其他领域做出改进,但目标受益人或公民似乎不再相信政府的干预。他们认为政府在提供一般服务方面每况愈下,许多人认为政府在为所有公民提供安全和更好生活方面的职能受到了损害,并处于下降趋势,南非媒体甚至对此进行了广泛报道。本定性研究旨在阐述不同政府部门和机构所做的不同工作,并让受益人参与其中,分享他们对特定机构所提供服务的看法。 简单地说,这项研究的重点是了解普通公民如何评价政府提供的总体服务,以及媒体如何对此进行描述。这项研究主要基于案头数据、有限的观察和一些面对面的访谈。研究显示,社会成员确实存在一定程度的不满,一些人认为南非政府的职能值得怀疑。有些人甚至将 2004 年结束的南非民主前十年与其他十年进行了比较,认为南非的情况正在恶化,因为他们感到不再受到保护,也不再致力于创造更美好的生活。有些公民认为南非已经变成了 "贵族国家",因为它似乎无法在提供服务的许多领域提出有效的计划。另一方面,这也为媒体提供了多个负面头条。
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South African Government Functionality Assessment through the Eyes of Ordinary Citizens
While there are promises of improving in areas such as creation of jobs, law enforcement, education and other fields by government representatives, it seems as if the targeted beneficiaries or citizens no longer believe in government interventions. They see the government deteriorating in general service delivery and many believe the government functionality in providing safety and better life to all citizens is compromised and in downward trajectory as this is even widely reported by South African media. This qualitative study was intended to stipulate different works done by different government departments and agencies and use the beneficiaries accessible for participation to share their views in service delivery as received from specific agencies.  In simple terms, this study focusses on understanding how ordinary citizens rate government delivery in general and how this is depicted by the media sources. In majority, the study is based on desk top data with limited observation and some face-to-face interviews. The study revealed that indeed there are levels of dissatisfaction from members of the community, and some believe the functionality of the government of South Africa is questionable. Some even compare the first ten years of the democratic South Africa ending up in 2004 to the rest and argue that things are going to worse situations in South Africa as they feel no longer protected and no longer gearing to the creation of better life. There are citizens who believe South Africa has become kakistocracy state as it seems unable to come with effective plans in many areas of service delivery. On the other hand, this provides media with multiple negative headlines.
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