Robots in healthcare as envisioned by care professionals

As AI-enabled robots enter the realm of healthcare and caregiving, it is important to consider how they will address the dimensions of care and how they will interact not just with the direct receivers of assistance, but also with those who provide it (e.g., caregivers, healthcare providers, etc.). Caregiving in its best form addresses challenges in a multitude of dimensions of a person’s life: from physical to social-emotional and sometimes even existential dimensions (such as issues surrounding life and death). In this study, we use semi-structured qualitative interviews administered to healthcare professionals with multidisciplinary backgrounds (physicians, public health professionals, social workers, and chaplains) to understand their expectations regarding the possible roles robots may play in the healthcare ecosystem in the future. We found that participants drew inspiration in their mental models of robots from both works of science fiction but also from existing commercial robots. Participants envisioned roles for robots in the full spectrum of care, from physical to social-emotional and even existential-spiritual dimensions, but also pointed out numerous limitations that robots have in being able to provide comprehensive humanistic care. While no dimension of care was deemed as exclusively the realm of humans, participants stressed the importance of caregiving humans as the primary providers of comprehensive care, with robots assisting with more narrowly focused tasks. Throughout the paper, we point out the encouraging confluence of ideas between the expectations of healthcare providers and research trends in the human–robot interaction (HRI) literature.