图书馆专业人员的在线信息检索自我效能:读者对大学图书馆满意度的预测因素

IF 1.1 Q3 INFORMATION SCIENCE & LIBRARY SCIENCE Digital Library Perspectives Pub Date : 2024-03-21 DOI:10.1108/dlp-12-2023-0108
Tariq Rasheed, Shamshad Ahmed
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引用次数: 0

摘要

本研究的主要目的是检查图书馆专业人员的在线信息检索自我效能感,以预测大学图书馆读者的满意度。研究以班杜拉自我效能感的四个来源为基础,包括掌握经验、替代经验、社会说服和生理状态。为此,研究人员精心设计了一份调查问卷,从旁遮普省和巴基斯坦首都(伊斯兰堡)高等教育委员会认可的大学图书馆聘用的图书馆专业人员中收集数据。在验证假设后,研究人员进行了多元线性回归测试,利用自变量预测因变量的结果。此外,研究人员还对所有自变量进行了比较评估,以确定它们各自对图书馆读者满意度的贡献。研究结果表明,生理状态、社会反馈和主人翁体验这三个变量在预测图书馆读者满意度方面具有明显而重要的意义。然而,替代体验对图书馆读者满意度的影响并不显著。此外,与其他三种自我效能来源相比,生理状态对提高图书馆读者满意度的影响相对较大。总之,研究确立了在线信息检索自我效能感在提高图书馆读者满意度方面的重要作用。这些计划在提高图书馆专业人员的自我效能感方面发挥着重要作用,并最终完善他们的在线信息检索技能。原创性/价值从本质上讲,本研究深入探讨了在有效信息搜索过程中起关键作用的因素,并最终提高了图书馆读者的满意度,这在巴基斯坦乃至世界范围内以前都没有研究过。此外,本研究的意义还在于它对学术讨论的贡献,它有可能改变和促进图书馆服务,并增强图书馆专业人员在当前数字时代为图书馆读者提供满意和高效体验的能力。
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Online information retrieval self-efficacy of library professionals: a predictor of patrons’ satisfaction in university libraries

Purpose

The primary purpose of this study was to check the online information retrieval self-efficacy among library professionals in predicting the satisfaction of patrons within universities’ libraries.

Design/methodology/approach

The study was grounded on Bandura four sources of self-efficacy, encompassing mastery experience, vicarious experience, social persuasion and physiological states. To accomplish this, a meticulously designed questionnaire was administered to collect data from library professionals employed in universities libraries recognized by the Higher Education Commission in Punjab and capital city of Pakistan (Islamabad). Following by the validation of assumptions, researchers conducted a multiple linear regression test to predict the outcomes of the dependent variable by using the independents variables. Additionally, a comparative evaluation was carried out among all the independent variables to determine their respective contributions to satisfaction of library patrons.

Findings

The results emphasized the distinct and substantial significance of three variables, physiological states, social feedback and mastery experience in predicting the satisfaction of library patrons. Nevertheless, vicarious experience did not demonstrate a significant influence on the satisfaction of library patrons. Furthermore, influence of physiological states on the improvement of library patrons’ satisfaction was relatively higher compared to other three self-efficacy sources. In conclusion, research established the essential role of online information retrieval self-efficacy in enhancing the satisfaction of library patrons.

Practical implications

The findings of the study can form a solid basis for devising academic programs to train the library professionals for effective utilization of various information systems and databases. These programs play an important role in improving the self-efficacy of library professionals, ultimately refining their skills in online information retrieval.

Originality/value

In essence, this study provides insights into the factors which are pivotal in effective information searching process, ultimately leading to increase the satisfaction level of library patrons which has not been previously researched in Pakistan as well as the world context. Moreover, the study significance lies in contribute to academic discourse, its potential to transform and promote the library services and as well as empower library professionals in delivering the satisfying and efficient experience for library patrons in the current digital age.

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来源期刊
Digital Library Perspectives
Digital Library Perspectives INFORMATION SCIENCE & LIBRARY SCIENCE-
CiteScore
3.90
自引率
11.80%
发文量
26
期刊介绍: Digital Library Perspectives (DLP) is a peer-reviewed journal concerned with digital content collections. It publishes research related to the curation and web-based delivery of digital objects collected for the advancement of scholarship, teaching and learning. And which advance the digital information environment as it relates to global knowledge, communication and world memory. The journal aims to keep readers informed about current trends, initiatives, and developments. Including those in digital libraries and digital repositories, along with their standards and technologies. The editor invites contributions on the following, as well as other related topics: Digitization, Data as information, Archives and manuscripts, Digital preservation and digital archiving, Digital cultural memory initiatives, Usability studies, K-12 and higher education uses of digital collections.
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