管理人员合作工作实践中的工作整合学习

Niki Chatzipanagiotou, Anita Mirijamdotter, C. Mörtberg
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目的 本文旨在关注学术图书馆管理人员在计算人工制品支持的合作工作背景下的学习实践。学术图书馆管理人员的日常工作主要是合作性的。他们的合作主要得到计算人工制品的支持。学习如何高效地使用计算人工制品需要了解日常工作中影响管理人员的变化,因此需要深入了解他们的合作工作实践。瑞典一所大学图书馆的 10 名管理人员参与了研究。研究采用专题法对经验材料进行分析。研究结果确定了五种学习实践:协作、交流、协调、决策过程和计算工具的使用。研究结果表明,学习蕴含在管理人员的合作工作实践中,而这些实践并不一定包括足够的培训时间。此外,学习与合作是交织在一起的,而且是情境性的。研究的主要贡献在于深入探讨了学术图书馆管理人员在日常工作中如何学习与合作,强调了计算人工制品的作用、工作环境的重要性以及学习的集体性。研究还强调了在当代知识工作环境中不断进行工作场所学习的必要性。因此,这项研究通过扩展对管理人员在日常合作工作实践中使用计算人工制品进行工作整合学习的理解,为信息学领域做出了贡献。这项研究还对计算机支持工作(CSCW)和工作整合学习的交叉领域做出了贡献。
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Work-integrated learning in managers’ cooperative work practices
Purpose This paper aims to focus on academic library managers’ learning practices in the context of cooperative work supported by computational artefacts. Academic library managers’ everyday work is mainly cooperative. Their cooperation is supported predominantly by computational artefacts. Learning how to use the computational artefacts efficiently and effectively involves understanding the changes in everyday work that affect managers and, therefore, it requires deep understanding of their cooperative work practices. Design/methodology/approach Focused ethnography was conducted through participant observations, interviews and document analysis. Ten managers from a university library in Sweden participated in the research. A thematic method was used to analyse the empirical material. Computer supported cooperative work (CSCW) and work-integrated learning was used as the conceptual lens. Findings Five learning practices were identified: collaboration, communication, coordination, decision-making processes and computational artefacts’ use. The findings show that learning is embedded in managers’ cooperative work practices, which do not necessarily include sufficient training time. Furthermore, learning was intertwined with cooperating and was situational. Managers learned by reflecting together on their own experiences and through joint cooperation and information sharing while using the computational artefacts. Originality/value The main contribution lies in providing insights into how academic library managers learn and cooperate in their everyday work, emphasizing the role of computational artefacts, the importance of the work context and the collective nature of learning. It also highlights the need for continual workplace learning in contemporary knowledge work environments. Thus, the research generates contributions to the informatics field by extending the understanding of managers’ work-integrated learning in their everyday cooperative work practices supported by computational artefacts’ use. It also contributes to the intersection of CSCW and work-integrated learning.
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