Analysis of the implementation of teletraining and teleIEC in healthcare services: Case study

INTRODUCTION: Following the COVID-19 pandemic, telemedicine and telehealth have emerged as crucial technological resources for providing medical care and enhancing the competencies of healthcare professionals.OBJECTIVES: Analysing the implementation of Teletraining and TeleIEC in the healthcare services of Hospital II-2 Tarapoto in Peru.METHODS: A basic descriptive study with a mixed cross-sectional approach was conducted. The sample consisted of 266 healthcare specialist professionals and 4293 beneficiaries divided into three groups: healthcare personnel, healthcare students, and community members. The techniques employed included record analysis and surveys, with instruments consisting of a data registration form and a virtual questionnaire.RESULTS: In 2020, only 18% of professionals participated in teletraining and teleIEC activities. By August 2023, this figure had increased to 38%. It is also evident that the majority of professionals participating in these services as of 2023 were physicians (44%), followed by psychologists (16%), nurses (13%), and nutritionists (11%), reflecting limited participation from dentists (2%), obstetricians (1%), among others.CONCLUSION: The implementation of teletraining and teleIEC has a positive impact through the strengthening of competencies among professionals, students, and the general public, with learning levels reaching the second and third levels according to Bloom's taxonomy, namely comprehension and application.