{"title":"在线服务质量和离线服务质量对信任度和满意度的影响及其对忠诚度的影响:对在线和离线运输客户的实证研究","authors":"Ashur Harmadi, Adi Kuswanto, Guyub Nuryanto","doi":"10.47119/ijrp1001421220246040","DOIUrl":null,"url":null,"abstract":"","PeriodicalId":505041,"journal":{"name":"International Journal of Research Publications","volume":"59 1-2","pages":""},"PeriodicalIF":0.0000,"publicationDate":"2024-01-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":"{\"title\":\"THE EFFECT OF ONLINE SERVICE QUALITY AND OFFLINE SERVICE QUALITY ON TRUST AND SATISFACTION AND ITS IMPACT ON LOYALTY: AN EMPIRICAL STUDY ON ONLINE AND OFFLINE TRANSPORTATION CUSTOMERS\",\"authors\":\"Ashur Harmadi, Adi Kuswanto, Guyub Nuryanto\",\"doi\":\"10.47119/ijrp1001421220246040\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"\",\"PeriodicalId\":505041,\"journal\":{\"name\":\"International Journal of Research Publications\",\"volume\":\"59 1-2\",\"pages\":\"\"},\"PeriodicalIF\":0.0000,\"publicationDate\":\"2024-01-16\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"0\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"International Journal of Research Publications\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://doi.org/10.47119/ijrp1001421220246040\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"\",\"JCRName\":\"\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"International Journal of Research Publications","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.47119/ijrp1001421220246040","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
THE EFFECT OF ONLINE SERVICE QUALITY AND OFFLINE SERVICE QUALITY ON TRUST AND SATISFACTION AND ITS IMPACT ON LOYALTY: AN EMPIRICAL STUDY ON ONLINE AND OFFLINE TRANSPORTATION CUSTOMERS