与流程相关的用户交互日志:技术现状、参考模型和以对象为中心的实现方法

IF 3 2区 计算机科学 Q2 COMPUTER SCIENCE, INFORMATION SYSTEMS Information Systems Pub Date : 2024-04-13 DOI:10.1016/j.is.2024.102386
Luka Abb, Jana-Rebecca Rehse
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引用次数: 0

摘要

用户交互(UI)日志是一种高分辨率的事件日志,记录了用户在信息系统中执行任务时的低级活动。此类日志中的每个事件都代表了用户与界面之间的交互,例如点击按钮、勾选复选框或在文本字段中输入内容。用户界面日志可用于许多不同的应用场合,如可用性分析、任务挖掘或机器人流程自动化(RPA)。然而,用户界面日志缺乏标准化。每项研究和处理工具都依赖于对用户交互元素和属性的不同概念化和实现。这加剧甚至阻碍了不同来源用户界面日志的整合,或用户界面数据收集工具与下游分析或自动化解决方案的结合。在本文中,我们的目标是解决这一问题,促进用户界面日志在研究和实践中的交流和分析。因此,我们首先回顾了科学出版物和行业工具中与流程相关的用户界面日志,以确定它们之间的共性和差异。在此基础上,我们为流程相关用户界面日志提出了一个普遍适用的参考数据模型,其中包括所有核心属性,但在范围、抽象程度和案例概念方面保持灵活性。最后,我们提供了参考模型在 XES 和 OCED 中的示例实现。
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Process-related user interaction logs: State of the art, reference model, and object-centric implementation

User interaction (UI) logs are high-resolution event logs that record low-level activities performed by a user during the execution of a task in an information system. Each event in such a log represents an interaction between the user and the interface, such as clicking a button, ticking a checkbox, or typing into a text field. UI logs are used in many different application contexts for purposes such as usability analysis, task mining, or robotic process automation (RPA). However, UI logs suffer from a lack of standardization. Each research study and processing tool relies on a different conceptualization and implementation of the elements and attributes of user interactions. This exacerbates or even prohibits the integration of UI logs from different sources or the combination of UI data collection tools with downstream analytics or automation solutions. In this paper, our objective is to address this issue and facilitate the exchange and analysis of UI logs in research and practice. Therefore, we first review process-related UI logs in scientific publications and industry tools to determine commonalities and differences between them. Based on our findings, we propose a universally applicable reference data model for process-related UI logs, which includes all core attributes but remains flexible regarding the scope, level of abstraction, and case notion. Finally, we provide exemplary implementations of the reference model in XES and OCED.

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来源期刊
Information Systems
Information Systems 工程技术-计算机:信息系统
CiteScore
9.40
自引率
2.70%
发文量
112
审稿时长
53 days
期刊介绍: Information systems are the software and hardware systems that support data-intensive applications. The journal Information Systems publishes articles concerning the design and implementation of languages, data models, process models, algorithms, software and hardware for information systems. Subject areas include data management issues as presented in the principal international database conferences (e.g., ACM SIGMOD/PODS, VLDB, ICDE and ICDT/EDBT) as well as data-related issues from the fields of data mining/machine learning, information retrieval coordinated with structured data, internet and cloud data management, business process management, web semantics, visual and audio information systems, scientific computing, and data science. Implementation papers having to do with massively parallel data management, fault tolerance in practice, and special purpose hardware for data-intensive systems are also welcome. Manuscripts from application domains, such as urban informatics, social and natural science, and Internet of Things, are also welcome. All papers should highlight innovative solutions to data management problems such as new data models, performance enhancements, and show how those innovations contribute to the goals of the application.
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