Bridging the gap between diversity, equity and inclusion policy and practice: the case of disability

Diversity, equity and inclusion (DEI) policies have increasingly gained importance in recent years as companies have begun to recognise the importance of creating a more inclusive workplace. Research has shown, however, that working practices do not always reflect policies. This article uses the case of disability to investigate the challenges and facilitators of implementing DEI policies and putting them into practice. Based on 29 interviews with people working in the private sphere, the findings suggest that organisations face three main challenges in seeking to put disability-related DEI policies into practice: (i) getting people on board, (ii) gathering information, and (iii) meeting increased demand for knowledge work. Having said that, integrating policy and practice is facilitated by (a) engaging in partnerships, (b) garnering line managers’ support, and (c) fostering open communication.