Dervis Ozay, Mohammad Jahanbakht, Atefeh Shoomal, Shouyi Wang
{"title":"基于人工智能(AI)的客户关系管理(CRM):全面的文献计量学和系统文献综述及未来研究展望","authors":"Dervis Ozay, Mohammad Jahanbakht, Atefeh Shoomal, Shouyi Wang","doi":"10.1080/17517575.2024.2351869","DOIUrl":null,"url":null,"abstract":"","PeriodicalId":11750,"journal":{"name":"Enterprise Information Systems","volume":null,"pages":null},"PeriodicalIF":4.4000,"publicationDate":"2024-05-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":"{\"title\":\"Artificial Intelligence (AI)-based Customer Relationship Management (CRM): a comprehensive bibliometric and systematic literature review with outlook on future research\",\"authors\":\"Dervis Ozay, Mohammad Jahanbakht, Atefeh Shoomal, Shouyi Wang\",\"doi\":\"10.1080/17517575.2024.2351869\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"\",\"PeriodicalId\":11750,\"journal\":{\"name\":\"Enterprise Information Systems\",\"volume\":null,\"pages\":null},\"PeriodicalIF\":4.4000,\"publicationDate\":\"2024-05-15\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"0\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"Enterprise Information Systems\",\"FirstCategoryId\":\"94\",\"ListUrlMain\":\"https://doi.org/10.1080/17517575.2024.2351869\",\"RegionNum\":4,\"RegionCategory\":\"计算机科学\",\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"Q1\",\"JCRName\":\"COMPUTER SCIENCE, INFORMATION SYSTEMS\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"Enterprise Information Systems","FirstCategoryId":"94","ListUrlMain":"https://doi.org/10.1080/17517575.2024.2351869","RegionNum":4,"RegionCategory":"计算机科学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q1","JCRName":"COMPUTER SCIENCE, INFORMATION SYSTEMS","Score":null,"Total":0}
Artificial Intelligence (AI)-based Customer Relationship Management (CRM): a comprehensive bibliometric and systematic literature review with outlook on future research
期刊介绍:
Enterprise Information Systems (EIS) focusses on both the technical and applications aspects of EIS technology, and the complex and cross-disciplinary problems of enterprise integration that arise in integrating extended enterprises in a contemporary global supply chain environment. Techniques developed in mathematical science, computer science, manufacturing engineering, and operations management used in the design or operation of EIS will also be considered.