大型语言模型能否成为好伙伴?

IF 3.6 Q2 COMPUTER SCIENCE, INFORMATION SYSTEMS Proceedings of the ACM on Interactive, Mobile, Wearable and Ubiquitous Technologies Pub Date : 2024-05-13 DOI:10.1145/3659600
Zhenyu Xu, Hailin Xu, Zhouyang Lu, Yingying Zhao, Rui Zhu, Yujiang Wang, Mingzhi Dong, Yuhu Chang, Qin Lv, Robert P. Dick, Fan Yang, Tun Lu, Ning Gu, L. Shang
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引用次数: 0

摘要

将聊天机器人开发成个人伴侣一直是人工智能研究人员的目标。大型语言模型(LLM)的最新进展为赋予聊天机器人拟人化的语言能力提供了实用的解决方案。不过,要让聊天机器人成为伴侣,需要的不仅仅是 LLM。人类利用对个人性格的理解来推动对话。聊天机器人也需要这种能力,以实现与人类一样的陪伴。聊天机器人应根据对用户的个性化、实时和随时间变化的了解采取行动。我们将这种基本知识定义为聊天机器人与其用户之间的共同点,并建议从一个基于 LLM 的模块(名为 OS-1)中建立一个共同点感知对话系统,以实现聊天机器人的陪伴。OS-1 由眼镜托管,可以感知用户接收到的视觉和音频信号,并实时提取上下文语义。这些语义经过分类和记录,形成历史语境,并从中提炼出用户的个人资料,随着时间的推移不断演变,也就是说,OS-1 会逐渐了解用户。OS-1 将来自实时语义、历史语境和用户特定档案的知识结合在一起,生成一个具有共地意识的提示输入到 LLM 模块中。LLM 的输出被转换成音频,并在适当的时候向佩戴者播放。我们进行了实验室和现场研究,以评估 OS-1 在聊天机器人和用户之间建立共同点的能力。我们还对系统的技术可行性和能力进行了评估。我们的研究结果表明,通过利用个人语境,OS-1 逐步加深了对用户的理解。这提高了用户满意度,并有可能带来各种个人服务场景,如情感支持和帮助。
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Can Large Language Models Be Good Companions?
Developing chatbots as personal companions has long been a goal of artificial intelligence researchers. Recent advances in Large Language Models (LLMs) have delivered a practical solution for endowing chatbots with anthropomorphic language capabilities. However, it takes more than LLMs to enable chatbots that can act as companions. Humans use their understanding of individual personalities to drive conversations. Chatbots also require this capability to enable human-like companionship. They should act based on personalized, real-time, and time-evolving knowledge of their users. We define such essential knowledge as the common ground between chatbots and their users, and we propose to build a common-ground-aware dialogue system from an LLM-based module, named OS-1, to enable chatbot companionship. Hosted by eyewear, OS-1 can sense the visual and audio signals the user receives and extract real-time contextual semantics. Those semantics are categorized and recorded to formulate historical contexts from which the user's profile is distilled and evolves over time, i.e., OS-1 gradually learns about its user. OS-1 combines knowledge from real-time semantics, historical contexts, and user-specific profiles to produce a common-ground-aware prompt input into the LLM module. The LLM's output is converted to audio, spoken to the wearer when appropriate. We conduct laboratory and in-field studies to assess OS-1's ability to build common ground between the chatbot and its user. The technical feasibility and capabilities of the system are also evaluated. Our results show that by utilizing personal context, OS-1 progressively develops a better understanding of its users. This enhances user satisfaction and potentially leads to various personal service scenarios, such as emotional support and assistance.
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来源期刊
Proceedings of the ACM on Interactive, Mobile, Wearable and Ubiquitous Technologies
Proceedings of the ACM on Interactive, Mobile, Wearable and Ubiquitous Technologies Computer Science-Computer Networks and Communications
CiteScore
9.10
自引率
0.00%
发文量
154
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