Refining a design thinking-based requirements elicitation process: Insights from a focus group

Requirements elicitation processes have a series of challenges and limitations in terms of business process focus, system transparency, and dealing with the complexity resulting from interdependence. The Design Thinking approach, which focuses on people and on understanding the context of problems, can contribute to solving them. For this reason, a requirements elicitation process based on Design Thinking has been defined, consisting of three activities: Empathise, Synthesise, and Ideate. For refining this process, a focus group discussion with experts was conducted. The experts provided feedback, specifically on the role of empathy in the process, its domain of application and activities. The results analysed from the focus group confirm the usefulness of the process and generate a series of lessons learned that allowed us to continue refining it. This paper presents the cited process, the main characteristics and results of the focus group and the refined process.