工作中的社会纷争:揭示工作场所关系冲突与员工排斥行为之间的联系

IF 2.7 3区 管理学 Q1 COMMUNICATION International Journal of Conflict Management Pub Date : 2024-05-28 DOI:10.1108/ijcma-01-2024-0016
Rinki Dahiya, Abhishek Singh, Astha Pandey
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引用次数: 0

摘要

目的工作场所包容的重要性不断受到学术界的好评。然而,在现实生活中,很多员工会在职场关系发生冲突后选择排斥同事。基于这一理念,本研究旨在深入探讨职场关系冲突(WRC)与员工排斥行为(EOB)之间错综复杂的联系,探索关系认同(RI)和情感能量(EE)的连续中介作用。此外,本研究还探讨了感知到的宽恕氛围(PFC)的潜在调节作用,以了解宽恕氛围如何作为形成这些关键关系的边界条件。结果结果表明 WRC 对 EOB 有积极影响。此外,RI 和 EE 依次调解了 WRC 和 EOB 之间的关系。此外,PFC 对 WRC 和 EOB 之间的序列中介过程(RI 和 EE)以及 WRC 对 RI 的不利影响起到了调节作用。原创性/价值本研究以资源保护(COR)理论和认知-情感人格系统(CAPS)理论为理论框架,提供了新的见解。通过确定 RI 和 EE 在 WRC 和 EOB 之间复杂的相互作用以及 PFC 的调节作用,本研究扩展了对相关机制的理解,提供了一个更全面的视角。通过揭示这些复杂的相互联系,本研究为工作中的积极社会动态铺平了道路。
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Social strife at work: unravelling the link between workplace relationship conflict and employee ostracism behavior

Purpose

The importance of workplace inclusion continues to gain scholarly acclaim. However, in reality, many employees choose to ostracize their colleagues post workplace relationship strife. With this notion the present study aims to delve into the intricate linkages between workplace relationship conflict (WRC) and employee ostracism behavior (EOB), exploring the serial mediating roles of relational identification (RI) and emotional energy (EE). Additionally, the study examines the potential moderating effect of perceived forgiveness climate (PFC) to understand how forgiveness climate may serve as a boundary condition in shaping these crucial relationships.

Design/methodology/approach

The analysis utilized five-wave time-tagged data collected from 228 employees through scenario and survey methods. The Hayes PROCESS Macro was employed to examine the proposed hypotheses.

Findings

The results indicate a positive influence of WRC on EOB. Additionally, RI and EE sequentially mediate the relationship between WRC and EOB. Furthermore, PFC moderates the serial mediation process (RI and EE) between WRC and EOB as well as the adverse effects of WRC on RI.

Originality/value

Grounded in the theoretical framework of conservation of resource (COR) theory and cognitive-affective personality system (CAPS) theory, the present study offers new insights. By establishing the complicated interplay of RI and EE between WRC and EOB along with the moderating role of PFC, the study extends the understanding of the mechanisms involved, providing a more comprehensive perspective. By shedding light on these complicated interconnected links, the study paved the way for positive social dynamics at work.

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来源期刊
CiteScore
4.80
自引率
18.20%
发文量
36
期刊最新文献
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