{"title":"埃塞俄比亚的服务质量差距：公共部门的预期服务和感知服务","authors":"Berihu Asgele Siyum","doi":"10.1080/23311886.2024.2359269","DOIUrl":null,"url":null,"abstract":"The SERVQUAL model is a commonly used tool for evaluating service quality in public and private sector organizations. It was applied to evaluate the quality of service in the public sector in Ethio...","PeriodicalId":10511,"journal":{"name":"Cogent Social Sciences","volume":"72 1","pages":""},"PeriodicalIF":1.3000,"publicationDate":"2024-05-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":"{\"title\":\"Service quality gap in Ethiopia: expected and perceived services in the public sector\",\"authors\":\"Berihu Asgele Siyum\",\"doi\":\"10.1080/23311886.2024.2359269\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"The SERVQUAL model is a commonly used tool for evaluating service quality in public and private sector organizations. It was applied to evaluate the quality of service in the public sector in Ethio...\",\"PeriodicalId\":10511,\"journal\":{\"name\":\"Cogent Social Sciences\",\"volume\":\"72 1\",\"pages\":\"\"},\"PeriodicalIF\":1.3000,\"publicationDate\":\"2024-05-31\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"0\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"Cogent Social Sciences\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://doi.org/10.1080/23311886.2024.2359269\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"Q2\",\"JCRName\":\"SOCIAL SCIENCES, INTERDISCIPLINARY\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"Cogent Social Sciences","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1080/23311886.2024.2359269","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q2","JCRName":"SOCIAL SCIENCES, INTERDISCIPLINARY","Score":null,"Total":0}
Service quality gap in Ethiopia: expected and perceived services in the public sector
The SERVQUAL model is a commonly used tool for evaluating service quality in public and private sector organizations. It was applied to evaluate the quality of service in the public sector in Ethio...
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