通过讲述故事和人工智能为客户提供支持:职业发展专业人员从业指南

IF 3.4 3区 管理学 Q2 MANAGEMENT Career Development International Pub Date : 2024-07-02 DOI:10.1108/cdi-02-2024-0085
William E. Donald, Rob Straby
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引用次数: 0

摘要

目的在这篇以实践者为中心的文章中,我们将传统的叙事方法与人工智能(AI)的创新能力相结合,使职业发展专业人员能够在个人的整个生命周期内为其提供支持。在第二阶段,职业发展专业人员利用人工智能和量身定制的提示,根据这些叙事故事生成个性化的客户报告。该方法为职业发展专业人员提供了一个实用指南,帮助他们提高支持客户的能力,以应对技术进步和当代工作世界。在 "补充材料附录 1 "中提供了一份包含该方法实例的培训文件。原创性/价值我们的方法承认人工智能是一种新的行为体,而职业发展专业人员在支持个人促进可持续职业生态系统方面是被低估的行为体。
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Supporting clients via narrative storytelling and artificial intelligence: a practitioner guide for career development professionals

Purpose

In this practitioner-focused essay, we combine traditional narrative storytelling approaches with Artificial Intelligence’s (AI) innovative abilities to enable career development professionals to support individuals across their lifespan.

Design/methodology/approach

We propose a three-phase career exploration approach, developed and tested in a real-world setting for career development professionals to support their clients to consider various career-related options as well as identify strengths and opportunities for personal development.

Findings

In phase one, the client recounts 7–10 positive narrative stories about engaging in activities they enjoyed. In phase two, the career development professional uses AI with tailored prompts to generate a personalised client report based on these narrative stories. In phase three, the report serves as the basis for further discussion and exploration with the client.

Practical implications

The approach provides a practical guide for career development professionals to increase their capability to support their clients in response to technological advancement and the contemporary world of work. A training document incorporating a worked example of the approach is provided in “Supplementary Material Appendix 1”.

Originality/value

Our approach acknowledges AI as a new actor and career development professionals as undervalued actors in supporting individuals to foster a sustainable career ecosystem.

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来源期刊
CiteScore
5.40
自引率
10.00%
发文量
25
期刊介绍: Careers and Development are inter-related fields of study with connections to many academic disciplines, organizational practices and policy developments in the emerging knowledge economies and learning societies of the modern world. Career Development International provides a platform for research in these areas that deals with questions of theories and theory development, as well as with organizational career strategy, policy and practice. Issues of theory and of practice may be dealt with at individual, organizational and society levels. The international character of submissions may have two aspects. Submissions may be international in their scope, dealing with a topic that is of concern to researchers throughout the world rather than of sole interest to a national audience. Alternatively, submissions may be international in content, relating, for example, to comparative analyses of careers and development across national boundaries, or dealing with inherently ''international'' issues such as expatriation. Coverage: -Individual careers - psychological and developmental perspectives -Career interventions (systems and tools, mentoring, etc) -Government policy and practices -HR planning and recruitment -International themes and issues (MNCs, expatriation, etc) -Organizational strategies and systems -Performance management -Work and occupational contexts
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