客户对会计信息系统质量、价格、促销和服务质量的看法对 GoFood 应用服务用户满意度的影响(针对苏尔穆罕默迪亚大学经济与商业学院学生的案例研究

Ikke Nur Ayyatusyifa Lismiawan, Lintang Kurniawati
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引用次数: 0

摘要

本研究旨在分析顾客对会计信息系统质量、价格、促销和服务质量的看法对 GoFood 应用服务用户顾客满意度的影响。本研究采用的抽样技术是目的性抽样。共有 100 名受访者符合填写问卷的标准。使用的分析方法是多元线性回归分析。本研究的结果提供了相关证据,即会计信息系统的质量、价格和促销活动不会影响顾客满意度。而服务质量会影响顾客满意度。
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Pengaruh Persepsi Pelanggan atas Kualitas Sistem Informasi Akuntansi, Harga, Promosi dan Kualitas Pelayanan terhadap Kepuasan Pelanggan pada Pengguna Jasa Aplikasi GoFood (Studi Kasus Bagi Mahasiswa Fakultas Ekonomi dan Bisnis Universitas Muhammadiyah Sur
This research aims to analyze the influence of customer perceptions of the quality of accounting information systems, prices, promotions and service quality on customer satisfaction in GoFood Application service users. The sampling technique used in this study was purposive sampling. A total of 100 respondents have met the criteria for filling out the questionnaire. The analysis method used is multiple linear regression analysis. The results of this study provide relevant evidence that the quality of accounting information systems, prices, and promotions do not affect customer satisfaction. While service quality affects customer satisfaction.
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