Roberto Da Silva Fragale Filho, Marina Dos Santos Lima
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Alguém se meteu no meio: modelos de intermediação digital do trabalho doméstico no Brasil
Informality is a reality for three-quarters of domestic workers in Brazil who, without a formal employment relationship, are not protected by the legal guarantees established since 2013. This lack of legal protection is exacerbated by the emphasis on entrepreneurship promoted by a growing number of digital platforms offering domestic work intermediation. In this article, we examine the structural standards of digital intermediation companies for domestic work in Brazil. Four representative platforms (GetNinjas, Parafuzo, Helpty, and Crafty) were analyzed. Our research corpus consists of their websites and applications, their terms of use, as well as journalistic articles and complaints from workers and clients on the website Reclame Aqui. The results are presented in three parts: (i) the history and general characteristics of each platform; (ii) their content organized into four categories of analysis (marketing, hiring, remuneration, and reputation systems); and (iii) the accounts of clients and workers on the Reclame Aqui website. The study found that digital intermediaries for domestic work present complex challenges for workers, as they amplify existing risks in the dominant labor model, such as intense subordination, economic dependence, lack of transparency about the value of their work, and exclusion from legal labor protection, whose recent expansion has not resulted in effective change. The study also suggests that this intensification of risks increases directly with the degree of intervention by the digital intermediary in the client-worker relationship.
期刊介绍:
Revista de Estudios Sociales (rev. estud.soc.) is an indexed publication of a periodical nature, which adheres to international standards of quality, positioning, periodicity and availability on line. Its objective is to contribute to the dissemination of the research, analyses and opinions that the national and international academic community elaborates. As a social sciences journal, it publishes the results of investigations, reflections on relevant topics, theoretical revisions and reviews, which contribute to pertinent debates about sociological, historical, anthropological, cultural and gender study subjects, as well as articles on political science, philosophy, psychology and education. Is a quarterly publication (January-March, April-June, July-September, October-December) that comes out at the beginning of each of these periods, created in1998 and funded by the School of Social Sciences of the Universidad de los Andes (Colombia). All of its digital contents are of open access through its website. The printed version has a cost and may be acquired at specific outlets. The Journal publisehs articles in Spanish, English and Portuguese.