机械 "是解决旅游业和酒店业劳动力短缺的 "神来之笔 "吗？

IF 1.7 Q3 HOSPITALITY, LEISURE, SPORT & TOURISM Worldwide Hospitality and Tourism Themes Pub Date : 2024-08-01 DOI:10.1108/whatt-06-2024-0113

Stanislav Ivanov

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摘要

目的评估机器人、人工智能和服务自动化在缓解旅游业和酒店业劳动力短缺方面的作用。研究结果机器人、人工智能和服务自动化对任务和工作具有替代、增强和变革作用。工作岗位的自动化程度取决于工作任务的自动化程度。认知性、重复性、标准化的任务更容易实现自动化。原创性/价值本文揭示了旅游业和酒店业工作实现自动化以缓解劳动力短缺的机制。

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Is “machina” a “deus ex machina” solution to the labour shortages in tourism and hospitality?

Purpose

To evaluate the role of robots, artificial intelligence and service automation in mitigating the labour shortages in tourism and hospitality.

Design/methodology/approach

This is a conceptual paper.

Findings

Robots, artificial intelligence and service automation have substitution, enhancement and transformational effects on tasks and jobs. The automatability of jobs depends on the automatability of the tasks they include. Cognitive, repetitive, standardised tasks are easier to automate. Tourism jobs with more physical tasks are more difficult to automate.