评估合格电子签名的可用性:系统化使用案例和设计范例

Mustafa Cagal, Kemal Bicakci
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摘要

尽管合格电子签名(QES)在法律上等同于手写签名,但它尚未在市场上取得重大成功。QES 在减少对纸质合同的依赖、实现安全数字应用和公共服务标准化方面具有巨大潜力。为了弥补这一不足,我们对 QES 用例进行了系统化,并对为支持这些用例而实施的系统设计进行了分类,强调有必要通过可用性研究来评估它们各自的优缺点。此外,我们还介绍了对四种不同的 QES 系统的用例进行认知测试的结果。我们预计,这项工作将为大幅扩展合格电子签名的可用性研究奠定基础。
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Evaluating the Usability of Qualified Electronic Signatures: Systematized Use Cases and Design Paradigms
Despite being legally equivalent to handwritten signatures, Qualified Electronic Signatures (QES) have not yet achieved significant market success. QES offer substantial potential for reducing reliance on paper-based contracts, enabling secure digital applications, and standardizing public services. However, there is limited information on their usability despite the extensive range of use cases. To address this gap, we systematize QES use cases and categorize the system designs implemented to support these use cases, emphasizing the necessity to evaluate their respective strengths and weaknesses through usability studies. Additionally, we present findings from cognitive walkthroughs conducted on use cases across four different QES systems. We anticipate that this work will serve as a foundation for a significant expansion of research into the usability of Qualified Electronic Signatures.
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