Learning-to-thrive in the dark kitchen environment: An organisational learning theory perspective

Drawing on the underpinnings of organisational learning theory, this study delves into the experiences of dark kitchen leaders to examine the relevance of learning, how learning is demonstrated, and what future learning directions are relevant within their environment. To achieve these objectives, semi-structured face-to-face and online interviews were conducted with owners and managers of dark kitchens. Various critical conceptual dimensions resulted from the qualitative content and data structure analysis undertaken. First, applied, methodical, nurturing and bonding learning are exemplars of its relevance for the dark business's strategy. Second, learning is illustrated through bottom-line, personal, and professional growth, together with taking in new knowledge. Third, crucial forms of future learning are associated with the illuminating, inspired, and contemporary learning dimensions. Further reflection upon these dimensions led to the ‘learning-to-thrive’ framework, which extends and deepens the understanding of the study's analysis and underscores several practical and theoretical implications.