虚拟医院与患者体验:混合方法观察研究协议》。

IF 1.4 Q3 HEALTH CARE SCIENCES & SERVICES JMIR Research Protocols Pub Date : 2024-10-29 DOI:10.2196/58683
Tim Michael Jackson, Kanesha Ward, Shannon Saad, Sarah J White, Shila Poudel, Freya Raffan, Sue Amanatidis, Jenna Bartyn, Owen Hutchings, Enrico Coiera, Kevin Chan, Annie Y S Lau
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引用次数: 0

摘要

背景:虚拟医疗越来越多地被纳入常规医疗机构,以改善患者体验和获得医疗服务的机会。病人的体验包括个人与医疗保健系统的所有互动。这包括更加重视让护理者积极参与围绕患者医疗保健的决策和活动:本研究旨在调查在虚拟医院中遇到的各种医疗服务挑战,并探索改善患者体验的潜在方法:本协议概述了一项混合方法研究,以急性呼吸系统为重点,探讨澳大利亚一家虚拟医院--阿尔弗雷德皇家王子虚拟医院(rpavirtual)的患者体验。我们将采用探索性混合方法,包括二手数据分析、观察、访谈和共同设计焦点小组。参与者将包括参与急性呼吸系统虚拟医院护理模式的患者、护理人员和医护人员。我们将对这些数据进行三角测量,以探讨使用这种护理模式的观点和经验,并共同设计进一步改进的建议:这项研究的结果将确定目前实施虚拟护理的障碍和促进因素,如虚拟护理过程中的 "完成工作 "与 "想象工作"、护理公平性、护理人员的角色和患者安全。截至 2024 年 8 月,共对 25 名参与者进行了访谈:本协议概述了一项关于澳大利亚首家虚拟医院 rpavirtual 的急性呼吸系统护理模式的混合方法案例研究。这项研究将收集患者、护理人员和医护人员的经验,共同设计一系列建议,以改善患者的就医体验:DERR1-10.2196/58683。
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Virtual Hospitals and Patient Experience: Protocol for a Mixed Methods Observational Study.

Background: Virtual care is increasingly incorporated within routine health care settings to improve patient experience and access to care. A patient's experience encompasses all the interactions an individual has with the health care system. This includes a greater emphasis on actively involving carers in the decisions and activities surrounding a patient's health care.

Objective: This study aimed to investigate the variety of health care delivery challenges encountered in a virtual hospital and explore potential ways to improve the patient experience.

Methods: Focusing on acute respiratory, this protocol outlines a mixed methods study exploring the patient experience of a virtual hospital in Australia, Royal Prince Alfred Virtual Hospital (rpavirtual). We will use an exploratory mixed methods approach comprising of secondary data analysis, observations, interviews, and co-design focus groups. Participants will include patients, their carers, and health care workers who are involved in the acute respiratory virtual hospital model of care. Together, the data will be triangulated to explore views and experiences of using this model of care, as well as co-designing recommendations for further improvement.

Results: Findings from this study will identify current barriers and facilitators to implementing virtual care, such as work-as-done versus work-as-imagined, equity of care, the role of carers, and patient safety during virtual care. As of August 2024, a total of 25 participants have been interviewed.

Conclusions: This protocol outlines a mixed methods case study on the acute respiratory model of care from Australia's first virtual hospital, rpavirtual. This study will collect the experiences of patients, carers, and health care workers to co-design a series of recommendations to improve the patient experience.

International registered report identifier (irrid): DERR1-10.2196/58683.

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来源期刊
CiteScore
2.40
自引率
5.90%
发文量
414
审稿时长
12 weeks
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