{"title":"正面强化：平衡负反馈和正反馈，实现全面提高。","authors":"E Barrow , P Mylonas , R Pattinson , L Sadaghiani","doi":"10.1016/j.jdent.2024.105501","DOIUrl":null,"url":null,"abstract":"<div><div>Patient feedback plays a vital role in healthcare, offering insights into the quality of care and promoting professional development. Despite the emphasis on feedback collection from regulatory bodies, institutional policies appear to focus on processing complaints and negative feedback over positive feedback.</div><div>The aim of this study is to investigate the processes relevant to the systematic logging of patient feedback in the dental hospitals across the UK and the Republic of Ireland.</div><div>A cross-sectional survey study was conducted with a prior local survey serving as a pilot. Of the 22 hospitals of the ADH, 13 responded to the questionnaire (59 %). Descriptive statistics including frequencies and percentages were produced to summarise the sample and data. Qualitative data were analysed using Braun and Clark's thematic analysis [1] following an inductive approach.</div><div>We found that the institutions of the ADH perceive that most negative feedback is logged, whereas most positive feedback is missed. It is evident that positive patient feedback is collected and logged less systematically than negative feedback, and most institutions acknowledge the need for improvement in this area. This discrepancy likely stems from a lack of structured procedures for encouraging and recording positive feedback.</div><div>Promoting positive feedback is crucial, as both positive and negative feedback offer valuable insights. To enhance feedback collection and utilisation, research should expand to include the perspectives of patients and individual clinicians. Furthermore, exploring the development of a universal feedback system could simplify and improve the collection and use of patient feedback across institutions.</div></div><div><h3>Clinical significance</h3><div>A discrepancy is apparent in the perceived effectiveness of feedback collected for staff and students, with students receiving more comprehensive feedback. An online platform for capturing patient expressions of gratitude can be beneficial, facilitating the recording of feedback as it is received and encouraging more patients to provide their input.</div></div>","PeriodicalId":15585,"journal":{"name":"Journal of dentistry","volume":"153 ","pages":"Article 105501"},"PeriodicalIF":4.8000,"publicationDate":"2025-02-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":"{\"title\":\"Positive reinforcement: Balancing negative and positive feedback for comprehensive improvement\",\"authors\":\"E Barrow , P Mylonas , R Pattinson , L Sadaghiani\",\"doi\":\"10.1016/j.jdent.2024.105501\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"<div><div>Patient feedback plays a vital role in healthcare, offering insights into the quality of care and promoting professional development. Despite the emphasis on feedback collection from regulatory bodies, institutional policies appear to focus on processing complaints and negative feedback over positive feedback.</div><div>The aim of this study is to investigate the processes relevant to the systematic logging of patient feedback in the dental hospitals across the UK and the Republic of Ireland.</div><div>A cross-sectional survey study was conducted with a prior local survey serving as a pilot. Of the 22 hospitals of the ADH, 13 responded to the questionnaire (59 %). Descriptive statistics including frequencies and percentages were produced to summarise the sample and data. Qualitative data were analysed using Braun and Clark's thematic analysis [1] following an inductive approach.</div><div>We found that the institutions of the ADH perceive that most negative feedback is logged, whereas most positive feedback is missed. It is evident that positive patient feedback is collected and logged less systematically than negative feedback, and most institutions acknowledge the need for improvement in this area. This discrepancy likely stems from a lack of structured procedures for encouraging and recording positive feedback.</div><div>Promoting positive feedback is crucial, as both positive and negative feedback offer valuable insights. To enhance feedback collection and utilisation, research should expand to include the perspectives of patients and individual clinicians. Furthermore, exploring the development of a universal feedback system could simplify and improve the collection and use of patient feedback across institutions.</div></div><div><h3>Clinical significance</h3><div>A discrepancy is apparent in the perceived effectiveness of feedback collected for staff and students, with students receiving more comprehensive feedback. An online platform for capturing patient expressions of gratitude can be beneficial, facilitating the recording of feedback as it is received and encouraging more patients to provide their input.</div></div>\",\"PeriodicalId\":15585,\"journal\":{\"name\":\"Journal of dentistry\",\"volume\":\"153 \",\"pages\":\"Article 105501\"},\"PeriodicalIF\":4.8000,\"publicationDate\":\"2025-02-01\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"0\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"Journal of dentistry\",\"FirstCategoryId\":\"3\",\"ListUrlMain\":\"https://www.sciencedirect.com/science/article/pii/S0300571224006717\",\"RegionNum\":2,\"RegionCategory\":\"医学\",\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"Q1\",\"JCRName\":\"DENTISTRY, ORAL SURGERY & MEDICINE\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"Journal of dentistry","FirstCategoryId":"3","ListUrlMain":"https://www.sciencedirect.com/science/article/pii/S0300571224006717","RegionNum":2,"RegionCategory":"医学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q1","JCRName":"DENTISTRY, ORAL SURGERY & MEDICINE","Score":null,"Total":0}
Positive reinforcement: Balancing negative and positive feedback for comprehensive improvement
Patient feedback plays a vital role in healthcare, offering insights into the quality of care and promoting professional development. Despite the emphasis on feedback collection from regulatory bodies, institutional policies appear to focus on processing complaints and negative feedback over positive feedback.
The aim of this study is to investigate the processes relevant to the systematic logging of patient feedback in the dental hospitals across the UK and the Republic of Ireland.
A cross-sectional survey study was conducted with a prior local survey serving as a pilot. Of the 22 hospitals of the ADH, 13 responded to the questionnaire (59 %). Descriptive statistics including frequencies and percentages were produced to summarise the sample and data. Qualitative data were analysed using Braun and Clark's thematic analysis [1] following an inductive approach.
We found that the institutions of the ADH perceive that most negative feedback is logged, whereas most positive feedback is missed. It is evident that positive patient feedback is collected and logged less systematically than negative feedback, and most institutions acknowledge the need for improvement in this area. This discrepancy likely stems from a lack of structured procedures for encouraging and recording positive feedback.
Promoting positive feedback is crucial, as both positive and negative feedback offer valuable insights. To enhance feedback collection and utilisation, research should expand to include the perspectives of patients and individual clinicians. Furthermore, exploring the development of a universal feedback system could simplify and improve the collection and use of patient feedback across institutions.
Clinical significance
A discrepancy is apparent in the perceived effectiveness of feedback collected for staff and students, with students receiving more comprehensive feedback. An online platform for capturing patient expressions of gratitude can be beneficial, facilitating the recording of feedback as it is received and encouraging more patients to provide their input.
期刊介绍：
The Journal of Dentistry has an open access mirror journal The Journal of Dentistry: X, sharing the same aims and scope, editorial team, submission system and rigorous peer review.
The Journal of Dentistry is the leading international dental journal within the field of Restorative Dentistry. Placing an emphasis on publishing novel and high-quality research papers, the Journal aims to influence the practice of dentistry at clinician, research, industry and policy-maker level on an international basis.
Topics covered include the management of dental disease, periodontology, endodontology, operative dentistry, fixed and removable prosthodontics, dental biomaterials science, long-term clinical trials including epidemiology and oral health, technology transfer of new scientific instrumentation or procedures, as well as clinically relevant oral biology and translational research.
The Journal of Dentistry will publish original scientific research papers including short communications. It is also interested in publishing review articles and leaders in themed areas which will be linked to new scientific research. Conference proceedings are also welcome and expressions of interest should be communicated to the Editor.
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