练习中最重要的问题。

Medical group management journal Pub Date : 2000-01-01
W Underwood
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引用次数: 0

摘要

当你提供了最好的医疗服务,但病人离开了,再也没有回来时,出了什么问题?如果不对每个病人问一个关键问题,你可能会错过让病人满意和留住病人的最佳机会。餐馆的经验告诉我们如何简单而有效地确定你是否真的满足了病人的需求。这是最具成本效益的、以病人为中心的服务——达到了底线。
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The most important question in your practice.

What went wrong when you provided the best medical care, but the patient left and never came back? By not asking a key question to each patient you may be passing up the best opportunity to satisfy and retain your patients. A restaurant experience reveals how to determine simply and effectively for every patient if you are really meeting the patient's needs. This is cost-effective, patient-focused service at its best--right to the bottom line.

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