Jared Pittsenbargar, Gwendolyn Amos, Jo-Anne Gaudet
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引用次数: 0
摘要
在休斯顿卫理公会医院(Houston Methodist Hospital),“承诺静坐”(Commit to Sit)是一个项目,鼓励放射科专业人员以一种表现出同情、尊重、同情和能力的方式与患者沟通,以培养信任关系。通过积极和共情的倾听,对话以预期的方式被接受和理解,创造一个以患者为中心的环境,从而实现高质量、安全的患者护理和改善的结果。从结果和结果中得到的隐含理解证实了这样一个事实,即患者更喜欢放射科工作人员在与他们交流时坐着。这种理解可以让病人的声音被听到,并且应该成为所有工作人员的一贯做法。
At Houston Methodist Hospital, Commit to Sit is a program that encourages radiology professionals to communicate with patients in a way that demonstrates compassion, respect, empathy, and competence in order to foster a trusting relationship. Using active and empathic listening, dialogue is received and understood in the way it was intended, creating a patient centric environment resulting in high quality, safe patient care with improved outcomes. The implicit understanding derived from results and outcomes confirms the fact that patients prefer the radiology staff to sit while communicating with them. This understanding allows the voice of the patient to be heard and should be a consistent practice among all staff.