{"title":"图书馆参考咨询服务的基于沟通的方法:作为沟通中断模型的焦虑-不确定性管理","authors":"B. Lund","doi":"10.1108/rsr-07-2020-0049","DOIUrl":null,"url":null,"abstract":"\nPurpose\nThis paper aims to present an overview of the history of communication research and theory in reference services literature and to discuss the potential of one relatively recent-emerging theory of communication (anxiety-uncertainty management theory) to describe and mitigate breakdowns in reference communication.\n\n\nDesign/methodology/approach\nAn overview and discussion of existing literature and communication-based theories of library reference services is presented.\n\n\nFindings\nThis paper identifies and describes anxiety-uncertainty management theory as a lens through which to view communication breakdowns during library reference transactions. The concepts behind the theory and articulated as well as its insights for reference librarians.\n\n\nOriginality/value\nThis is the first article to discuss the anxiety-uncertainty management theory to examine communication breakdowns in library reference transactions.\n","PeriodicalId":46478,"journal":{"name":"Reference Services Review","volume":"48 1","pages":"715-726"},"PeriodicalIF":1.3000,"publicationDate":"2020-10-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1108/rsr-07-2020-0049","citationCount":"1","resultStr":"{\"title\":\"Communication-based approaches to library reference services: anxiety-uncertainty management as a model for communication breakdowns\",\"authors\":\"B. Lund\",\"doi\":\"10.1108/rsr-07-2020-0049\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"\\nPurpose\\nThis paper aims to present an overview of the history of communication research and theory in reference services literature and to discuss the potential of one relatively recent-emerging theory of communication (anxiety-uncertainty management theory) to describe and mitigate breakdowns in reference communication.\\n\\n\\nDesign/methodology/approach\\nAn overview and discussion of existing literature and communication-based theories of library reference services is presented.\\n\\n\\nFindings\\nThis paper identifies and describes anxiety-uncertainty management theory as a lens through which to view communication breakdowns during library reference transactions. The concepts behind the theory and articulated as well as its insights for reference librarians.\\n\\n\\nOriginality/value\\nThis is the first article to discuss the anxiety-uncertainty management theory to examine communication breakdowns in library reference transactions.\\n\",\"PeriodicalId\":46478,\"journal\":{\"name\":\"Reference Services Review\",\"volume\":\"48 1\",\"pages\":\"715-726\"},\"PeriodicalIF\":1.3000,\"publicationDate\":\"2020-10-19\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"https://sci-hub-pdf.com/10.1108/rsr-07-2020-0049\",\"citationCount\":\"1\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"Reference Services Review\",\"FirstCategoryId\":\"91\",\"ListUrlMain\":\"https://doi.org/10.1108/rsr-07-2020-0049\",\"RegionNum\":4,\"RegionCategory\":\"管理学\",\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"Q2\",\"JCRName\":\"INFORMATION SCIENCE & LIBRARY SCIENCE\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"Reference Services Review","FirstCategoryId":"91","ListUrlMain":"https://doi.org/10.1108/rsr-07-2020-0049","RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q2","JCRName":"INFORMATION SCIENCE & LIBRARY SCIENCE","Score":null,"Total":0}
Communication-based approaches to library reference services: anxiety-uncertainty management as a model for communication breakdowns
Purpose
This paper aims to present an overview of the history of communication research and theory in reference services literature and to discuss the potential of one relatively recent-emerging theory of communication (anxiety-uncertainty management theory) to describe and mitigate breakdowns in reference communication.
Design/methodology/approach
An overview and discussion of existing literature and communication-based theories of library reference services is presented.
Findings
This paper identifies and describes anxiety-uncertainty management theory as a lens through which to view communication breakdowns during library reference transactions. The concepts behind the theory and articulated as well as its insights for reference librarians.
Originality/value
This is the first article to discuss the anxiety-uncertainty management theory to examine communication breakdowns in library reference transactions.
期刊介绍:
Reference Services Review (RSR ) is a quarterly, refereed journal dedicated to the enrichment of reference knowledge and the advancement of reference services. RSR covers all aspects of reference functions, including automation of reference services, evaluation and assessment of reference functions and sources, models for delivering quality reference services in all types and sizes of libraries, development and management of teaching/learning activities, promotion of information literacy programs, and partnerships with other entities to achieve reference goals and objectives. RSR prepares its readers to understand and embrace current and emerging technologies affecting reference functions, instructional services and information needs of library users.