信息技术项目优先级不确定性的处理:混合多标准方法

IF 1.9 Q3 MANAGEMENT Journal of Multi-Criteria Decision Analysis Pub Date : 2022-01-07 DOI:10.1002/mcda.1777
Maria Carolina Pariz, Claudia Maria F. Carvalho, Paula Cristina A. Rebelo, João Carlos Colmenero
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引用次数: 2

摘要

为资源方向确定信息技术(IT)项目的优先级是一个复杂的决策过程,涉及对定性和主观标准的分析。从代表分析标准的估计数据中得出的主观和不精确评估的不确定性是决策过程的特征。为了减少IT项目优先级设置的不确定性,提出了一种基于混合多标准方法的模型,该模型采用最佳-最差法确定标准的权重,模糊topsis法确定项目的排名。该模型允许我们(1)定义战略子标准,(2)根据公司的实际情况调整权重,(3)处理决策者评估的不确定性,以及(4)提供项目排名,将现实转化为IT部门的资源分布。最后,我们将该模型应用于巴西农工合作社IT部门的案例研究。该方法为管理者提供了一种精确的决策辅助工具。虽然该模型已应用于合作企业中IT项目的优先排序,但同样可以推广到其他公司的IT部门。
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Treatment of the uncertainties in prioritization of information technology projects: A hybrid multicriteria approach

Prioritizing information technology (IT) projects for resource direction is a complex decision-making process that involves the analysis of qualitative and subjective criteria. The uncertainty of the subjective and imprecise assessments derived from estimated data that represent the analyzed criteria characterizes the decision-making process. To reduce the uncertainties related to IT project priority setting, we proposed a model based on a hybrid multicriteria method composed by the best–worst method to establish the weights of the criteria and fuzzy-TOPSIS to define the project ranking. The model allows us (1) to define strategic subcriteria, (2) adjust the weights according to the company's reality, (3) to deal with the uncertainties of the evaluations of the decision makers, and (4) provide the project ranking that translates reality into the distribution of resources in the IT sector. Finally, we applied the model to a case study in the IT sector of a Brazilian agroindustrial cooperative. For the managers, the method provides a precise decision aiding tool. Although the model has been applied to the prioritization of IT projects in a cooperative, the same can be generalized to the IT sectors of other companies.

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来源期刊
CiteScore
4.70
自引率
10.00%
发文量
14
期刊介绍: The Journal of Multi-Criteria Decision Analysis was launched in 1992, and from the outset has aimed to be the repository of choice for papers covering all aspects of MCDA/MCDM. The journal provides an international forum for the presentation and discussion of all aspects of research, application and evaluation of multi-criteria decision analysis, and publishes material from a variety of disciplines and all schools of thought. Papers addressing mathematical, theoretical, and behavioural aspects are welcome, as are case studies, applications and evaluation of techniques and methodologies.
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