Walk a Mile in Their Shoes

Covid has changed how people work in many ways, but many of the outcomes have been paradoxical in nature. What works for one person may not work for the next (or even the same person the next day), and we have yet to figure out how to predict exactly what will work for everyone. As you saw in the composite personas described here, some people struggle with isolation and loneliness, have a hard time connecting socially with their teams, or find the time pressures of hybrid work with remote teams to be overwhelming. Others relish this newfound way of working, enjoying more time with family, greater flexibility to exercise during the day, a better work/life balance, and a stronger desire to contribute to the world. How can we build work environments, tools, and processes to support the full range of experiences people are going through?