Graduate student intellectual journeys: a functional method to identify library service gaps

PurposeInvestment in graduate education is costly in various ways so completion success is a big concern for universities and stakeholders. Largely the graduate educational landscape moves along a commonly structured path from acceptance to graduation. Despite many having successfully attained the award, the research literacies that signal doctoral achievement remain obscure and scholars continue to struggle with developing clear and tangible measures for the competencies that represent attainment of the degree. Feedback gathered from faculty at a large research institution through a series of semi-structured interviews illustrated the challenge departments have to effectively communicate what it takes to get through graduate education. As a result students still have a difficult time understanding the complexity of graduate training. This study views graduate education from the lens of intellectual journeys, as opposed to the research lifecycle, as a way of uncovering distinct disciplinary discourse practices and offering libraries critical points to align services using this framework.Design/methodology/approachThe methodology is highly flexible and adaptable to many contexts besides graduate education. This study takes a different approach from previous studies in its framing of discussions with academic faculty, using journey maps, to focus on the intellectual journeys of graduate students. Faculty from different disciplines participated in one-on-one, hour-long interviews. Discussions were audio recorded, transcribed, and then coded into NVivo. Iterative review on the data continued until themes emerged. The data gathered were used to compile a detailed map of the processes and requirements that make up graduate education. This approach to the data helped to identify what faculty perceive as the greatest struggles for graduate students and provide evidence of the key places within the intellectual journeys of graduate students.FindingsThis paper provides a discussion of graduate student personas revealed through intellectual journeys, assesses the issues students encounter, shares critical time points and key places within these intellectual journeys where significant development occur, and suggests how libraries can and should connect with graduate committee members to establish missing support structures. Practical suggestions for library support are given for the areas where students struggle most. These critical services can be aligned to key developmental phases that will not only positively impact the time to completion but also retention.Originality/valueFirst, the methodology discussed is highly flexible and adaptable to many contexts besides graduate education. Second, librarians adopting this methodology can generate their own editable journey maps not only to offer the most critical services but these tools also double as visual communication and negotiation tools for graduate students and their mentors during graduate training. Third, previous research has suggested that the most instrumental factor for graduate students completing their degree was the concept of forward progress. Framing the graduate experience and orienting library graduate support through the lens of disciplinary intellectual journeys achieves an action-oriented approach that supplements and addresses structural inequities by providing consequential support at meaningful points in a student’s journey thus allowing students to make forward progress and ultimately lead to faster completion rates.